Enrique Delgado

1. Customer Relations Management: Develop and maintain positive relationships with patients, ensuring their needs are met and their concerns are addressed promptly and effectively.

2. Coordination with Team Members: Collaborate closely with team members to ensure a cohesive approach to handling patient requests, grievances, and disputes, fostering a supportive and productive work environment.

3. Liaison with Department Management: Serve as a liaison between department management and frontline staff, providing insights and feedback on patient interactions and working together to implement improvements in service delivery.

4. Patient Request Handling: Responsibly manage patient requests, ensuring timely and accurate responses while adhering to established protocols and procedures.

5. Dispute/Grievance Resolution: Address patient grievances with empathy and professionalism, working to resolve issues to the satisfaction of all parties involved.

6. Enhancement of Patient Experience: Continuously seek opportunities to enhance the overall patient experience, whether through streamlining processes, improving communication channels, or implementing innovative solutions.

7. Training and Development: Provide training and support to team members on effective customer service techniques, conflict resolution strategies, and best practices for handling patient requests and disputes.

8. Compliance Adherence: Ensure compliance with regulatory requirements and organizational policies related to patient interactions, data privacy, and dispute resolution.

9. Performance Monitoring: Monitor key performance indicators related to customer satisfaction and dispute resolution, identifying trends and areas for improvement and implementing corrective measures as necessary.