Enrique Dunn
Hitchcock,TX
Summary
Proven in enhancing customer satisfaction and efficiency, I leveraged my problem-solving and pipe threading skills with Right plumbing and Wendy's Restaurant. Excelling in both plumbing and customer service, I consistently received positive feedback and improved client relations, showcasing my ability to thrive in diverse environments. While working as a Plumbing Apprentice i was able to be effective at organizing and cleaning up worksites to keep jobs moving smoothly. Doing Good repairs and maintenance skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Also having Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Plumbing Apprentice
Right Plumbing
12.2023 - Current
- Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
- Unclogged sinks and toilets for customers using tools and drain cleaners.
- Improved client satisfaction by efficiently diagnosing and repairing plumbing issues in a timely manner.
- Supported emergency plumbing situations, providing prompt and effective solutions to clients'' problems.
- Improved efficiency on job sites with organization of tools and materials.
- Enhanced reputation of plumbing service by consistently receiving positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing and resolving plumbing issues in residential homes.
- Assisted in installation of plumbing systems for new construction projects, ensuring timely completion.
- Supported emergency plumbing services, addressing urgent issues with speed and precision.
Customer Service Cashier
Wendys Restaurant
05.2020 - 01.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
Education
No Degree - Nursing
College of The Mainland
Texas City, TX05.2026
High School Diploma -
Alvin High School
Alvin, TX05.2021
Skills
- Hand tool use
- Pipe threading
- Gas Line Installation
- Soldering Pipes
- Valve Replacement
- Residential Plumbing
- Commercial and residential jobs
- Faucet Repair
- Drain Cleaning
- Basic repairs knowledge
- Problem-Solving
- Team Collaboration
Accomplishments
In highschool i took Medical terminology, Anatomy and physiology. While also being involved with HOSA which stands for health occupations students of America
Timeline
Plumbing Apprentice
Right Plumbing
12.2023 - Current
Customer Service Cashier
Wendys Restaurant
05.2020 - 01.2021
No Degree - Nursing
College of The Mainland
High School Diploma -
Alvin High School
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