Enrique Duron
Germantown,MD
Summary
Positive attitude with a proven track record in enhancing operational efficiency and customer satisfaction, detail oriented team player notably at King Buick Pontiac Gmc. Adept in inventory management and bilingual customer service, I seek and maintain full time positions that offer professional challenges utilizing inner personal skills to streamline processes. My expertise in parts, labor management, proficiency in interior painting and forklift operations have equipped me with an attention to detail into client relations which drive significant improvements to service quality. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees, able to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
28
28
years of professional experience
Work History
Interior Painter
Hann &Hann
01.1996 - 01.2014
- Coordinated with other contractors on-site for seamless integration of painting tasks into the overall project timeline.
- provided accurate estimates for labor costs and materials needed ensuring transparency with clients regarding expenses.
- Communicated with team members to ensure consistency in work quality across all areas of the project, consistently achieving timely project completions, meeting deadlines through effective time management strategies.
- Maintained organization of tools and equipment, leading to increased efficiency on job sites.
- Incorporated decorative techniques like faux finishes or patterns upon client request for unique visual effects in their spaces.
- Collaborated with clients to determine color schemes and design preferences for customized results.
- Prevented paint overspray damage to surrounding areas by properly masking off surfaces applying common sense and proven techniques before beginning work to provide a high- quality interior painting service.
Parts Specialist
VOB BMW OF ROCKVILLE
02.2004 - 01.2012
- Searched for, located and issued parts to technicians to complete customers' repairs, using the Reynolds DOS system.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional bi-lingual (Spanish/English) customer service by responding to inquiries, phone texts, calls and emails resolving issues promptly and consistently, going above and beyond to help exceed expectations.
Outside Sales Representative
The Parts Authority
02.2012 - 11.2016
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited established customer locations (accounts) to evaluate and report back on requirements, concerns, returns and sales, demonstrate product offerings, and specials, propose strategic solutions for diverse needs on the spot using AutoCad systems and others to improve customer retention rates.
- Established new accounts through cold calling and personal visits to potential customers, explaining the value and loyalty that we provide.
- Exceeded monthly Wholesale targets and quotas consistently to help Our bottom line grow.
Parts Manager
King Buick Pontiac Gmc
11.2016 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service advisers and technitians to ensure timely completion of repairs and maintenance, finding and ordering the right parts the first time increasing overall customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Provided timely, insightful and accurate reports to upper management.
- Developed and implemented new procedures for improving inventory control and reducing time required for locating parts by modifying part numbers and locations, organizing specials and promotions during slower periods to boost revenue.
Education
High School Diploma -
Quince Orchard High School
Gaithersburg, MD05.1996
Skills
- Hardworking and Reliable
- Bilingual Spanish/English Customer Service
- Client Relations
- Labor Management
- Invoice Processing
- Inventory Management
- Ordering parts
- Improving customer satisfaction
- Forklift Operation
- Warehouse Operations
- Coordinating paperwork
- Operations Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Parts Manager
King Buick Pontiac Gmc
11.2016 - Current
Outside Sales Representative
The Parts Authority
02.2012 - 11.2016
Parts Specialist
VOB BMW OF ROCKVILLE
02.2004 - 01.2012
Interior Painter
Hann &Hann
01.1996 - 01.2014
High School Diploma -
Quince Orchard High School
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