Enrique Fermin
Doral,FL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
22
22
years of professional experience
Work History
Director of Operations
PDR Cigars USA
Doral, FL
03.2023 - Current
- Managed day-to-day operations of a large staff in multiple departments.
- Worked with management team to develop operational goals aligned with business strategy.
- Provided leadership and guidance to subordinate managers and supervisors.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Identified areas where process improvements could be made resulting in increased productivity.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Developed training programs for new employees as well as existing staff members.
- Developed and maintained client relationships to grow business and improve account retention.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Prepared detailed reports outlining operational results on a regular basis.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Manager
Casa Humo Cigars Lounge
Miami, FL
06.2020 - 03.2023
- Accounts Receivables and Payables
- Purchases
- Strategic planning.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Manager
Prieto and Garcia Group LLC
Miami, FL
01.2017 - 12.2020
- Developed loan policies and procedures to ensure compliance with federal and state regulations.
- Ensured compliance with federal regulations concerning consumer rights when dealing with delinquent accounts.
- Approved or denied loan requests based on established criteria.
- Analyzed financial statements of potential clients to determine creditworthiness and risk level.
- Maintained accurate records of all loan transactions using software systems.
Real Estate Agent
Rent-A-House
Venezuela
09.2014 - 12.2016
- Prospect new customers
- Marketing activities
- Business transactions and closings
- Customer relationship management
- Customer service.
National After-Sales Manager
Kia Motors Corporation
Venezuela
05.2009 - 08.2014
- Maintained relationships with key stakeholders such as vendors, distributors and retailers involved in providing post sale services.
- Evaluated performance data collected from various regions across the country in order to determine effectiveness of local service centers.
- Managed budgets for all after-sales activities nationwide.
- Recruited personnel according to specific requirements needed in the organization's national after sales division.
- Provided technical support to customers and dealers in order to resolve after-sales issues.
- Implemented systems that track inventory levels of repair parts used during servicing activities in each region nationwide.
- Established procedures for handling complaints received from customers regarding post purchase services.
- Analyzed data from surveys, focus groups and other sources to identify areas of improvement in the current system of providing after sales service.
- Monitored performance of regional after-sales teams, ensuring service quality standards were met.
- Investigated customer inquiries pertaining to warranty claims or other issues concerning product use or installation instructions.
- Conducted regular training sessions for technicians on the latest after-sales products and services.
- Achieved company growth and brand development through market expansion and sales.
- Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
- Analyzed competitors' successes and failures, evaluating impact on market.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
Dealer Development Manager
Kia Motors Corporation
Venezuela
09.2007 - 05.2009
- Researched competitive markets and identified trends that could be leveraged by the company's dealer network.
- Developed strategies to increase market penetration through the recruitment of new dealers.
- Analyzed sales data from different markets in order to identify potential opportunities for growth.
- Evaluated current dealership operations and provided recommendations for improvement.
- Organized events such as tradeshows, conferences, seminars, in order to promote brand awareness among dealers.
- Monitored and evaluated dealers' performance in order to identify areas of improvement.
- Cultivated relationships with prospective dealers in order to expand the company's reach.
- Identified key performance indicators for measuring dealer success and developing action plans accordingly.
- Created training materials for new dealers in order to educate them on company procedures.
National Service Manager
Kia Motors Corporation
Venezuela
12.2005 - 08.2007
- Established policies and procedures for efficient management of resources allocated for national services.
- Ensured compliance with all regulatory standards and requirements for national service operations.
- Identified opportunities for cost savings through improved operational efficiency.
- Conducted regular training sessions for service technicians on best practices in customer service.
- Developed and implemented national service strategies to ensure customer satisfaction and loyalty.
- Drafted reports outlining key performance indicators for the national service department.
- Analyzed customer feedback surveys to evaluate quality of services provided by the team.
- Worked with service department managers to enforce compliance with manufacturer warranty and policy procedures.
Program Manager
Dana Corporation
Venezuela
09.2002 - 12.2005
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Worked closely with other departments to support program technical aspects and cost proposals.
Education
Certified Program - Finance -
Universidad Jose Antonio Paez
11.2009
Bachelor’s Degree - Engineering -
Universidad Simon Bolivar
11.2002
High School Diploma -
Colegio San Ignacio
07.1996
Skills
- Strategic Planning and Execution
- Process Improvements
- Performance Analysis
- Workforce Planning
- Business Management
- Customer Service Management
- Inventory Management
- Staff Management
- Adaptability
- Professionalism
- Decision-Making
- Team Building and Management (10 years)
- Goal Oriented
- Proactive
- Desktops, Laptops, and Mobile Devices
- Problem-Solving
- Proficient in Microsoft Office
- Proficient in Quickbook
- Fluent in English and Spanish
Activities
Sports fan that enjoys outdoor activities such as hiking, trekking and camping. Currently I am a Beach Tennis player on regular basis, training twice a week and signing up in local tournaments held in South Florida ar least once a month.
I have been a Cigar Enthusiast for the past 20 years, enjoying being part of the cigar industry and network in Miami since 2020.
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Portuguese
Elementary
References
References available upon request.
Timeline
Director of Operations
PDR Cigars USA
03.2023 - Current
Manager
Casa Humo Cigars Lounge
06.2020 - 03.2023
Manager
Prieto and Garcia Group LLC
01.2017 - 12.2020
Real Estate Agent
Rent-A-House
09.2014 - 12.2016
National After-Sales Manager
Kia Motors Corporation
05.2009 - 08.2014
Dealer Development Manager
Kia Motors Corporation
09.2007 - 05.2009
National Service Manager
Kia Motors Corporation
12.2005 - 08.2007
Program Manager
Dana Corporation
09.2002 - 12.2005
Certified Program - Finance -
Universidad Jose Antonio Paez
Bachelor’s Degree - Engineering -
Universidad Simon Bolivar
High School Diploma -
Colegio San Ignacio
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