Enrique Gomes
The Bronx,NY
Summary
Skilled Computer Systems Specialist with a Bachelors Degree in Computer Systems,who has comprehensive experience in managing, troubleshooting, and optimizing computer systems. Strengths include Cybersecurity/Networking, robust problem-solving skills and the ability to adapt to new technology quickly which is essential for assisting team members and clients. Looking to use my skillset from previous work which involved enhancing system performance, improving user satisfaction levels and maintaining system security in various settings; so that I can pursuit an opportunity in the IT field.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Advisor
H&M Hennes & Mauritz
New York, New York
11.2018 - Current
- Provided customers with information on products and services available.
- Demonstrated product features and benefits to potential customers.
- Gathered customer feedback to improve sales strategies.
- Developed relationships with new and existing clients through contact management systems.
- Resolved customer complaints in a timely manner.
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
- Trained new hires to optimize profitability.
- Identified customer needs and tailored solutions accordingly.
- Attended trade shows and industry events to promote products and services.
- Collaborated with other departments to ensure successful delivery of services and products.
IT Intern
CUNY/ NYC Department of Correction/ CJB
Queens, New York
07.2022 - 12.2022
- Installed, configured and tested hardware components such as routers, switches, firewalls and servers.
- Assisted in the development of new technologies and IT solutions to meet organizational needs.
- Performed troubleshooting on various software applications and systems.
- Developed user documentation for newly implemented IT systems.
- Researched potential technology solutions that could improve efficiency within the organization.
- Updated database information on a regular basis using Microsoft Suite.
- Improvised and helped set up VTC (Video Teleconferencing) for incarcerated individuals as a result of the Covid-19 pandemic.
Education
Bachelor of Science - Computer And Information Systems Security
New York City College of Technology of The City University of New York
Brooklyn, NY01-2023
Associate of Applied Science - Computer Information Systems
New York City College of Technology of The City University of New York
Brooklyn, NY06-2020
High School Diploma -
Thomas A. Edison High School CTE
Queens, NY06-2018
Skills
- Debugging
- Help Desk Operations
- Desktop Technical Support
- Network Maintenance
- Network Security
- Information Security
- Wireless Networking
- System Administration
- Network Troubleshooting
- Disaster Recovery
- Technical Support
- Operating system management
- Virtualization Technologies
- User Training
- Software updating
- Remote Support
- Brand Awareness
- Persuasion techniques
- Coaching and Mentoring
- Customer service experience
- Promotional expertise
Accomplishments
- Made it to the semi-finals of the annual Cyberpatriots Competition for securing vulnerable computers from viruses and outside threats to the network.(Cyberpatriots X, Dec - Feb 11th, 2017-2018)
- Participated in the “It’s My Park Day!” event, hosted by SkillsUSA. (October 21st, 2017 for 5 hours) and the “Making cards for residents at UESRNC” event (November 16th, 2017 for 4 hours 30 minutes)
Certification
- Network Assurance Certified (TEEX Certificate, Mar 31st- Sep 27th, 2021)
- Information Security Basics Certified (TEEX Certificate, Jan 27th- Jul 25th, 2020)
- NYIT ETIC Cybersecurity Challenge (Hackathon) 2017 Certificate of Achievement (September 22, 2017)- Certificate for placing 3rd in the Hackathon Decryption competition at NYIT.
References
References available upon request.
Timeline
IT Intern
CUNY/ NYC Department of Correction/ CJB
07.2022 - 12.2022
Sales Advisor
H&M Hennes & Mauritz
11.2018 - Current
Bachelor of Science - Computer And Information Systems Security
New York City College of Technology of The City University of New York
Associate of Applied Science - Computer Information Systems
New York City College of Technology of The City University of New York
High School Diploma -
Thomas A. Edison High School CTE
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