Enrique Gomez
Vero Beach
Summary
Proven leader in enhancing customer satisfaction and sales growth, with a history at Floor & Decor. Excelled in client support and cash management, driving repeat business through exceptional service and strategic sales initiatives. Skilled in team leadership and problem-solving, significantly improving operational efficiency and customer loyalty.
Overview
7
7
years of professional experience
Work History
Wood Asst. Manager
Floor & Decor
07.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Controlled store inventory and reviewed cash handling and operations reports.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
Assistant Manager
AutoZone
01.2018 - 07.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
High School Diploma -
G. HOLMES BRADDOCK SENIOR HIGH SCHOOL
Miami, FL06-2001
Skills
- Client Support
- Cash Management
- Team leadership
- Customer Service Excellence
- Customer relations
- Sales strategies
- Sales Performance Improvement
- Multitasking and organization
- Customer service and satisfaction
- Problem-solving
- Multitasking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Wood Asst. Manager
Floor & Decor
07.2020 - Current
Assistant Manager
AutoZone
01.2018 - 07.2020
High School Diploma -
G. HOLMES BRADDOCK SENIOR HIGH SCHOOL
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