Enrique Gomez Batista
The Bronx,NY
Overview
3
3
years of professional experience
Work History
Store Manager
AutoZone
The Brox , NY
03.2022 - Current
- Maintained accurate records of employee performance reviews.
- Planned special promotions or discounts based on market trends.
- Assessed operational efficiency of the store's departments.
- Established customer service standards and monitored staff compliance.
- Developed strategies to maximize sales and profitability.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Assistant Manager
GNC Live Well
New York, NY
02.2021 - 02.2022
- Established processes for monitoring customer satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Resolved conflicts between team members in an effective manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
Education
High School Diploma -
Park West High
New York, NY06-2005
Skills
- Team Development
- Employee Training
- Report Generation
- Shift Scheduling
- Loss Prevention
- Retail Inventory Management
- Store Merchandising
- Supply Ordering
- Revenue Generation
- Operational budgeting
- POS Systems
- Payroll Management
- Customer Service Management
- Store operations oversight
- Sales Strategies
- Training and mentoring
- Product Merchandising
- Sales professional
- Bank and Safe Deposits
- Order Management
- Outstanding communication skills
- Leading Staff Meetings
- Program implementation
- Operational Efficiency
- Loss Prevention Procedures
- Leadership Development
Languages
English
Professional
Spanish
Professional
Timeline
Store Manager
AutoZone
03.2022 - Current
Assistant Manager
GNC Live Well
02.2021 - 02.2022
High School Diploma -
Park West High