Enrique Gonzalez
Manage Service Provider
Richland,WA
Summary
To ensure the safety, security, and integrity of endpoints within an organization. This includes monitoring and analyzing endpoint activity for malicious or suspicious behavior, deploying appropriate endpoint security measures, and responding to security incidents. To be knowledgeable in endpoint security technologies, network security protocols, and incident response processes. Also, to be familiar with security best practices and have excellent organizational and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
4
4
Languages
Work History
Enterprise Senior Analyst
Unisys Corporation
11.2020 - Current
- Investigated system issues and implemented resolutions to reduce downtime.
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Performed risk analyses to identify appropriate security countermeasures.
- Conducted security audits to identify vulnerabilities.
- Recommend improvements in security systems and procedures.
- Authored security incident reports, highlighting breaches, vulnerabilities and remedial measures.
- Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
Senior Associate Field Technician
DXC.Technology
06.2018 - 11.2020
- Successfully managed Ivanti Endpoint Manager for a large enterprise network, ensuring consistent and secure endpoint operations.
- Designed, implemented, and maintained automated software deployment and patch management solutions, resulting in a 30% reduction in software vulnerabilities.
- Led Ivanti Endpoint Manager upgrades and maintained endpoint security solutions, significantly reducing security risks and vulnerabilities.
- Collaborated with cross-functional teams to troubleshoot and resolve endpoint-related issues, enhancing user satisfaction and productivity.
- Developed and maintained Ivanti Endpoint Manager policies, scripts, and configurations for efficient endpoint management.
- Conducted endpoint vulnerability assessments and implemented remediation plans to improve overall security posture.
- Trained IT staff and end-users on best practices for Ivanti Endpoint Manager usage and security procedures.
Senior Desktop Support Technician
Yale New Haven Health System
06.2014 - 06.2018
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and CIS policies.
- Deployed window devices across multiple facilities, connecting hardware to central hospital network switches for multi-site interconnectivity.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
Level 2 Help Desk Analyst
Travelers Insurance
05.2013 - 06.2014
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Help Desk Analyst
Global Helpdesk Services
04.2006 - 05.2013
- Used ticketing systems to manage and process support actions and requests.
- Logged support tickets and closed when issues were resolved.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Bachelor of Science - Networking And Information Systems Security
Independence University
Salt Lake City, UT06.2026
Associate of Science - Computer Information And Networking
Branford Hall Career Institute
Branford, CT05.2013
Skills
- Ivanti Endpoint Manager Administration
- Patch Management
- Software Deployment and Automation
- Troubleshooting and Problem Resolution
- Active Directory and Group Policy
- Operating Systems: Windows
- Scripting: PowerShell
- Threat Detection and Analysis
- Security Policy Management
- Intrusion Detection and Prevention (IDP)
- Implementing Firewall Confiurations
- CIS Compliance
- STIGS Compliance
- Vulnerability Assessment and Analysis
- Security Policy Management
- Network and System Security
- Risk Mitigation
- IT Security Best Practices
- Strong Communication and Team Collaboration
Certification
Cybersecurity Pathway(Goal)
- Comptia Security+ - In Progress
- Comptia CySA+ - In Progress
- Comptia PenTest+ - In Progress
- Earn the Comptia CASP+
Accomplishments
- Successfully implemented CIS benchmarks for Windows 10 version 20H2, achieving compliance with both Level 1 and Level 2 security standards across a network of 20,000 devices.
- Currently leading an extensive Ivanti side-by-side upgrade project, transitioning from LANDesk 2016.1 to Ivanti 2021.1 across a network of over 20,000 devices.
- Successfully completed a comprehensive firewall configuration project using Symantec Endpoint Protection, ensuring security and compliance for a network of over 20,000 devices.
- Successfully upgraded our Symantec Endpoint Protection management server to version 14.3 RU 6 and efficiently deployed new agents to a network of 20,000 devices.
- Actively engaged in deploying Nessus Tenable agents to over 20,000 devices, enhancing network security and vulnerability management across the organization.
Timeline
Enterprise Senior Analyst
Unisys Corporation
11.2020 - Current
Senior Associate Field Technician
DXC.Technology
06.2018 - 11.2020
Senior Desktop Support Technician
Yale New Haven Health System
06.2014 - 06.2018
Level 2 Help Desk Analyst
Travelers Insurance
05.2013 - 06.2014
Help Desk Analyst
Global Helpdesk Services
04.2006 - 05.2013
Bachelor of Science - Networking And Information Systems Security
Independence University
Associate of Science - Computer Information And Networking
Branford Hall Career Institute
Cybersecurity Pathway(Goal)
- Comptia Security+ - In Progress
- Comptia CySA+ - In Progress
- Comptia PenTest+ - In Progress
- Earn the Comptia CASP+
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