Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Enrique Gutierrez

Fort Worth,TX

Summary

Goal-oriented manager/technician with distinguished experience in the automotive field with almost 25 years in the industries and proven leadership and automotive technical abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

16
16
years of professional experience

Work History

Commercial Manager

Oreilly Auto Pats
08.2019 - Current
  • Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
  • Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
  • Strengthened team and organization by meeting monthly goals.
  • Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
  • Built relationships with clients to establish new contracts.

Territorial Sales Manager

Oreilly Auto Pats
01.2021 - 10.2021
  • Collaborated with cross-functional teams to streamline processes, enhance product offerings, and improve customer satisfaction.
  • Optimized territory coverage by strategically allocating resources based on market potential and customer needs.
  • Demonstrated exceptional problem-solving skills in addressing complex client concerns, resulting in increased customer satisfaction and loyalty.
  • Maximized customer retention by providing exceptional service, promptly resolving issues, and proactively communicating updates.

Sales Associate

LKQ Corporation Inc.
01.2016 - 09.2019
  • Engage with customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Service Technician

Christian Brothers Automotive Corporation
09.2014 - 01.2016
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Replaced faulty components on customer's vehicles and performed preventive maintenance to secure smooth operations.

Automotive Technician

Grand Prairie Ford
01.2008 - 11.2011
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
  • Maintained accurate records of time and materials required to perform repairs and service.

Education

Technical Degree - Automotive Mechanics

Lincoln Technical Institute Grand Prairie,Tx
Grand Prairie, TX
05.1997

High School Diploma -

Thomas Jefferson High School
Dallas, TX
04.1990

Skills

  • Operations Management
  • Team Training
  • Customer Relationship Management
  • Strategic Sourcing
  • Sales Support
  • Claims Management
  • Contract Negotiation
  • Pricing strategy
  • Direct Sales
  • Customer Order Management

Accomplishments

  • Achieved over 100k in sales 14 times in the last 2 years by communicating and working with our commercial customers.
  • Collaborated with the commercial team of 8 to achieve our monthly quotas
  • Supervised team of 2 commercial sales reps and 5 drivers.


Languages

Spanish
Native or Bilingual

Timeline

Territorial Sales Manager

Oreilly Auto Pats
01.2021 - 10.2021

Commercial Manager

Oreilly Auto Pats
08.2019 - Current

Sales Associate

LKQ Corporation Inc.
01.2016 - 09.2019

Service Technician

Christian Brothers Automotive Corporation
09.2014 - 01.2016

Automotive Technician

Grand Prairie Ford
01.2008 - 11.2011

Technical Degree - Automotive Mechanics

Lincoln Technical Institute Grand Prairie,Tx

High School Diploma -

Thomas Jefferson High School

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Enrique Gutierrez