Enrique Guzzini

• Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
• Established strong relationships with corporate clients in order to foster repeat business opportunities.
• Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
• Implemented effective strategies to improve customer loyalty programs and enhance sales opportunities.
• Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
• Coordinated with other departments to ensure smooth functioning of operations.
• Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
• Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
• Performed administrative duties such as filing documents, answering phones.
• Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.

14 years of experience with Best Western hotels chain.

As a Front Desk Agent, I was in charge of taking reservations, greeting and registering guests, providing outstanding guest service during guest’s stay, and settling the guest’s account upon completion of their stay.
Friendly, energetic, hospitable and welcoming personality at all times and able to serve in order to exceed the needs and expectations of guests.
Greet, register, and assign rooms to guests.
Take reservations over the phone or walk in.
Handle confidential information, including guest records, with a high degree of integrity.
Promptly and effectively deals with guest requests and complaints.
Answers and routes calls as appropriate; takes guest messages with accuracy.
Responsible for cash drawer contents and transactions during shift.
Answer inquiries pertaining to hotel services, registration of guests, and travel directions.
Records pertinent guest information in the pass on log.
Set up wake up calls.
Ensure common area/lobby is clean.

• Transmitted and received messages using telephones or telephone switchboards.

Greet, register, and assign rooms to guests.
Take reservations over the phone or walk in.
Handle confidential information, including guest records, with a high degree of integrity.
Promptly and effectively deals with guest requests and complaints.
Answers and routes calls as appropriate; takes guest messages with accuracy.
Responsible for cash drawer contents and transactions during shift.
Answer inquiries pertaining to hotel services, registration of guests, and travel directions.
Records pertinent guest information in the pass on log.
Set up wake up calls.
Ensure common area/lobby is clean.