Enrique Hermosillo
Houston,TX
Summary
Accomplished Fire Sprinkler Technician at MD Anderson with expertise in fire protection design and a strong commitment to safety protocols. Proven ability to enhance system reliability through thorough inspections and effective communication, fostering lasting client relationships and ensuring compliance with fire code standards. Recognized for proactive problem-solving and teamwork in high-pressure environments.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Ready to help team achieve company goals.
Overview
32
32
years of professional experience
Work History
Fire Sprinkler Technician
MD Anderson
01.2022 - Current
- Demonstrated professionalism by responding promptly to emergency calls for service or repairs when necessary.
- Enhanced safety by installing and maintaining fire sprinkler systems in various commercial and residential properties.
- Performed comprehensive assessments of existing fire sprinkler systems to determine necessary modifications for improved performance.
- Promoted a culture of safety within the organization through adherence to company protocols and best practices during installation and maintenance tasks.
- Reduced the risk of fire damage by performing regular inspections and maintenance on fire sprinkler systems.78901
- Supported property owners by providing expert advice on optimal fire sprinkler system design based on building type and occupancy requirements.
- Collaborated effectively with cross-functional teams such as architects, engineers, and contractors to ensure seamless integration of fire sprinkler systems.
- Developed strong relationships with clients through consistent communication regarding system status, repairs needed, and recommended improvements.
Pipefitter
BMF Solutions
Houston, TX
06.2005 - 12.2021
- Installed and maintained industrial piping fittings, valves, flanges and clamps to complete systems setup.
- Threaded pipes using piping machines.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Read and interpreted blueprints, diagrams and other technical drawings to determine best installation methods.
- Fabricated pipe sections and components to specification using cutting, threading and welding equipment.
- Performed tests to check quality of pipe and piping systems and make adjustments as necessary.
- Demonstrated versatility in skillset by working with various types of pipes such as PVC, copper, steel, cast iron among others.
- Reduced project completion time by interpreting blueprints, sketches, and specifications to accurately plan pipefitting installations.
- Conducted comprehensive pressure tests to ensure integrity of piping systems, enhancing system reliability.
- Enhanced safety on job sites by strictly adhering to OSHA regulations and conducting regular safety audits.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
- Facilitated smooth project execution by interpreting isometric drawings for accurate installation or modification of piping systems.
- Enhanced safety by conducting regular inspections of tools and equipment, ensuring proper maintenance and functionality.
Customer Service Manager
Sam Goody,
04.1993 - 05.2005
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.1
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Created and reviewed invoices to confirm accuracy.
- Streamlined support ticket system, reducing response times significantly.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Education
High School Diploma -
Austin High School
El Paso, TX06.1981
Some College (No Degree) - Basics
The University of Texas At El Paso
El Paso, TXSkills
- Fire code compliance
- Blueprint interpretation
- Alarm panel troubleshooting
- Project management
- Teamwork and collaboration
- Time management
- Problem-solving
- Reliability
- Effective communication
- Verbal and written communication
- Decision-making
- Material prepping
- Professionalism
- Fire protection design
Timeline
Fire Sprinkler Technician
MD Anderson
01.2022 - Current
Pipefitter
BMF Solutions
06.2005 - 12.2021
Customer Service Manager
Sam Goody,
04.1993 - 05.2005
High School Diploma -
Austin High School
Some College (No Degree) - Basics
The University of Texas At El Paso
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