Enrique Hernandez
Mira Loma,CA
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Methodical Service Manager offering 4 years of experience tracking inventory, processing new orders and appropriately delegating tasks. Thorough and customer-oriented professional focused on providing customized service to customers and facilitating highest quality of support. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Service Manager
Border Tire
Corona, California
09.2020 - Current
- Provided technical assistance when needed for complex repair projects or installations.
- Created reports detailing labor hours, sales figures, cost analysis and other relevant information.
- Managed scheduling of employees to meet peak demand times during the week.
- Coordinated with suppliers to ensure timely delivery of products and services.
- Resolved conflicts among employees in a professional manner according to company policies.
- Identified potential risks associated with operating certain types of equipment or vehicles.
- Investigated complaints from customers regarding unsatisfactory service or products received.
- Maintained records of employee attendance and job performance ratings.
- Implemented new procedures to increase productivity while reducing costs.
- Supervised a team of technicians in the daily operations of the tire shop.
- Trained newly hired personnel on shop operations and safety protocols.
- Assisted with customer inquiries regarding product selection, pricing, availability.
- Analyzed customer feedback data to identify areas for improvement within the shop.
- Monitored tire installation processes to ensure quality standards were met.
- Inspected equipment on a regular basis to ensure safe operation at all times.
- Reported project progress, site problems and labor status to supervisors.
- Trained and monitored employees to teach daily tasks and improve performance.
- Delegated work to staff, setting priorities and goals.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Inspected completed work to assess quality and identify skill gaps.
- Established and enforced clear safety policies to protect workers from injury.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Coached staff on strategies to enhance performance and improve customer relations.
- Communicated with distributors to acquire necessary equipment for projects.
- Maintained optimal supply levels to meet expected demands without overreaching budget targets.
Commercial Tire Technician
Parkhouse Tire
Fontana, CA
10.2019 - 09.2020
- Cleaned wheels before installing new tires to ensure a secure fitment.
- Diagnosed mechanical issues with tires and wheels by conducting visual inspections of treads, sidewalls, rims.
- Repaired punctures and other damages to the tire surface caused by driving over potholes or debris on the road.
- Built relationships with customers by providing excellent customer service in a timely manner.
- Instructed customers on how to properly maintain their vehicle's tires between services.
- Tested wheel balance after installation to guarantee even weight distribution.
- Checked air pressure levels in all tires for optimal performance and fuel efficiency.
- Assisted in creating estimates for repair jobs based on technician experience.
- Performed minor repairs such as patching small holes in the tire walls or repairing valve stems as needed.
- Reported any discrepancies found while servicing commercial vehicles to management.
- Removed old tires from commercial vehicles using special lifting equipment.
- Performed preventive maintenance services such as tire rotation, balancing, and alignment to ensure proper road performance of commercial vehicles.
- Ensured that all necessary safety precautions were taken when working with heavy machinery or hazardous materials.
- Identified potential problems related to brakes, suspension systems or drivetrains during routine inspections.
- Provided technical advice to customers about their commercial vehicle's tire requirements.
- Inspected, repaired and replaced tires on commercial vehicles using specialized tools and equipment.
- Installed new tires onto wheels for both single axle and dual axle trucks according to manufacturer specifications.
- Performed tire rotations, mounts, and balancing on vehicles.
- Cleaned and maintained tire service bays to keep work areas organized.
- Balanced and mounted new tires for customers, providing detailed breakdowns of services performed.
- Used tools, parts and equipment to maintain and repair customer tires.
- Inflated tires to prescribed PSI to meet load requirements.
- Maintained inventory by loading and unloading tire shipments.
- Repaired and plugged vehicle tires to help customers avoid purchase of new tires.
- Changed and rotated tires for customers to provide safety and maximize customer service rankings.
Commercial Tire Technician
CO-OP GAS & OIL CO.
Sioux Center, IA
01.2013 - 06.2019
- Cleaned wheels before installing new tires to ensure a secure fitment.
- Diagnosed mechanical issues with tires and wheels by conducting visual inspections of treads, sidewalls, rims.
- Repaired punctures and other damages to the tire surface caused by driving over potholes or debris on the road.
- Built relationships with customers by providing excellent customer service in a timely manner.
- Instructed customers on how to properly maintain their vehicle's tires between services.
- Maintained accurate records of all work performed including parts used, labor time spent.
- Tested wheel balance after installation to guarantee even weight distribution.
- Checked air pressure levels in all tires for optimal performance and fuel efficiency.
- Assisted in creating estimates for repair jobs based on technician experience.
- Removed old tires from commercial vehicles using special lifting equipment.
- Ensured that all necessary safety precautions were taken when working with heavy machinery or hazardous materials.
- Monitored inventory levels of parts and supplies needed for repairs.
- Identified potential problems related to brakes, suspension systems or drivetrains during routine inspections.
- Provided technical advice to customers about their commercial vehicle's tire requirements.
- Installed new tires onto wheels for both single axle and dual axle trucks according to manufacturer specifications.
- Performed tire rotations, mounts, and balancing on vehicles.
- Cleaned and maintained tire service bays to keep work areas organized.
Education
High School Diploma -
West Sioux High School
Hawarden, IA05-2012
Skills
- Project Planning
- Customer Service Management
- Work Planning and Prioritization
- Estimating and Quoting
- Proficient in [Software]
- Inventory Management
- Employee Training and Development
- Time Management
- Coaching and Mentoring
- Goal-Oriented
- Crew Leadership
Languages
English & Spanish
Professional
References
References available upon request.
Timeline
Service Manager
Border Tire
09.2020 - Current
Commercial Tire Technician
Parkhouse Tire
10.2019 - 09.2020
Commercial Tire Technician
CO-OP GAS & OIL CO.
01.2013 - 06.2019
High School Diploma -
West Sioux High School
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