Enrique Hernandez
Facility Service Specialist
Manor,TX
Summary
Hardworking individual skilled in troubleshooting and analysis. Accustomed to drafting and maintaining detailed service reports. Personable and customer-focused with passion for fostering loyalty and satisfaction. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
HVAC Specialist
Manor Independent School District
Manor, Texas
11.2023 - Current
- Maintained accurate records of work orders, inventory levels, and equipment status for optimal planning purposes.
- Enhanced building efficiency by implementing energy-saving measures and optimizing maintenance schedules.
- Leveraged technology advancements to modernize building systems, improving functionality while reducing costs in the long-term maintenance requirements.
- Collaborated with cross-functional teams for seamless project execution, ensuring minimal disruption to building occupants.
- Reduced overall operational costs with diligent oversight of budgets and resource allocation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Increased project efficiency with thorough planning and organization of tasks, resources, and personnel.
- Assisted in the development of project proposals and presentations, securing new vendor opportunities for the district.
- Participated in contract negotiations, ensuring favorable outcomes aligned with the school district goals.
- Coordinated effectively with subcontractors to ensure seamless integration of their services into overall project plans.
- Managed budget tracking and expense reporting to maintain financial integrity throughout project duration.
- Collaborated with multiple departments to meet operational deadlines.
- Facilitated field operations through supervision and direction of field personnel.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
HVAC Technician
Pflugerville Independent School District
Pflugerville, Texas
03.2022 - 11.2023
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Managed inventory levels of tools and parts, ensuring technicians had access to necessary resources for successful job completion without delay.
- Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.
- Collaborated with project managers to ensure timely completion of large-scale HVAC installations.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
- Contributed to a safer work environment through consistent adherence to OSHA guidelines during routine tasks.
- Mitigated potential safety hazards by adhering to strict industry standards and regulations during all tasks.
- Streamlined operations by effectively managing inventory levels and ordering supplies as needed.
- Traveled to job sites for both scheduled and emergency appointments.
- Filled out detailed work orders for each job completed.
- Calibrated permanent and portable environmental monitoring equipment.
- Supervised and instructed assistants.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Partnered with vendors to source high-quality components at competitive prices while maintaining a strong focus on sustainability and energy efficiency goals.
- Maintained strict compliance with industry standards, codes, and regulations throughout all BMS engineering activities.
- Improved BMS performance by implementing energy-saving strategies and optimizing system controls.
- Improved safety standards by conducting thorough inspections and implementing corrective actions for electrical hazards.
- Enhanced equipment reliability by performing regular maintenance and troubleshooting electrical systems.
Lead Building Engineer
CBRE
Austin, Texas
02.2020 - 02.2022
- Maintained high safety standards by executing routine inspections and ensuring compliance with all relevant regulations.
- Oversaw major construction projects from inception to completion while ensuring minimal impact on daily facility operations.
- Managed successful facility renovation projects, ensuring minimal disruption to occupants and completion within budget constraints.
- Coordinated with vendors and contractors for timely execution of repairs and improvements, maintaining a professional environment throughout the process.
- Optimized building performance with thorough preventative maintenance on all equipment and systems.
- Implemented cost-effective solutions for ongoing maintenance tasks, contributing to significant savings in operational expenses over time.
- Assessed potential risks within the facility, leading to the implementation of proactive measures that mitigated potential hazards.
- Established positive working relationships with multiple stakeholders including tenants, vendors, contractors, and property managers for seamless communication channels throughout various projects or initiatives undertaken within the facility premises.
- Maintained computerized or manual equipment logs to detail preventive work.
- Conveyed thoughts and recommendations to supervisors, contractors and other stakeholders to resolve building-related problems.
- Surveyed and tracked mechanical, plumbing and electrical equipment to enhance service quality and comply with preventive maintenance plans.
- Identified areas for improvement in existing systems by analyzing data from utility bills, meters, sub-meters, and building automation systems.
- Implemented building automation systems for increased operational efficiency and reduced human error in facility management tasks.
- Maintained HVAC, temperature control, electrical and building automation systems.
- Streamlined operations, implementing advanced building automation systems to optimize energy usage in facilities.
- Coordinated space plans and aesthetics using specialized knowledge of interior construction, building systems and components, building codes, equipment, materials and furnishings.
- Assisted in the installation of plumbing, electrical, and HVAC systems for comprehensive building functionality.
- Collaborated with contractors during construction projects to ensure high-quality results aligned with project specifications.
- Increased building safety by implementing regular inspections and addressing potential hazards promptly.
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
- Performed regular audits of building operations, identifying areas for improvement or cost savings opportunities.
- Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
- Responded to emergency fire alarms, plumbing leaks and power outages to implement swift resolutions.
- Tested fire safety and emergency systems and inspected fire extinguishers and sprinkler systems.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Installed new locks, door handles, and door closers.
- Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
- Performed routine and complex maintenance and repairs on various electrical equipment.
- Increased productivity by effectively managing multiple projects simultaneously while maintaining high-quality workmanship.
Field Service Engineer
Bunn-O-Matic Corporation
Austin, Texas
09.2016 - 02.2020
- Scheduled service calls according to customer location and urgency of need.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Oversaw purchase orders and data entry regarding shipped and received shipments.
- Prepared and issued reports on contract performance and compliance.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Coordinated logistical support efforts to maintain uninterrupted supply chains during extended missions or deployments.
- Maximized resource utilization by conducting thorough analyses of personnel, equipment, and logistical requirements.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Managed multiple concurrent projects related to budgeting, consistently meeting deadlines while maintaining attention to detail.
- Advised managers on resource allocation decisions based on careful analysis of historical spending patterns.
- Evaluated procurement needs and projected expenditures.
- Submitted recommendations to budgets and forecasts for approval or disapproval.
Field Service Technician
Efficient Air Conditioning and Electric
Austin, Texas
02.2015 - 08.2016
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Tested systems, noting issues and completing preventive maintenance.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Followed safety procedures to avoid injuries in field.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
Property Maintenance Technician
Roscoe Properties
Austin, Texas
05.2014 - 02.2015
- Reviewed technical documentation to complete equipment maintenance and repair.
- Prepared properties for new occupants by conducting thorough inspections, making necessary repairs, and cleaning spaces as needed.
- Implemented energy-saving initiatives such as installing energy-efficient lighting or upgrading insulation leading to reduced utility costs for the property.
- Improved property conditions by conducting regular maintenance inspections and addressing issues promptly.
- Contributed to smooth turnover processes by working closely with property managers during move-ins and moveouts.
- Ensured compliance with local regulations through adherence to building codes and safety standards during repairs and installations.
- Maintained safe living environments for tenants by ensuring proper functioning of electrical, plumbing, and HVAC systems.
- Assisted in budget planning for maintenance projects by providing accurate estimates of labor hours and material costs.
- Stayed up to date on industry trends and new technologies by attending relevant workshops, conferences, and certifications programs.
- Kept detailed records of completed work orders, time spent on tasks, materials used, and any follow-up actions required.
- Increased efficiency of work orders completion by prioritizing tasks based on urgency and available resources.
- Maintained exterior areas of properties including landscaping upkeep, snow removal during winter months, and general curb appeal enhancement.
- Positively engaged with customers and maintained professional appearance as company representative.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Safely and effectively handled wide range of cleaning products and solutions.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Installed and maintained plumbing and HVAC systems.
- Reduced downtime through efficient diagnosis and repair of electrical issues in production machinery.
- Improved safety standards by conducting thorough inspections and implementing corrective actions for electrical hazards.
Lead Cook
Buffalo Wild Wings
03.2011 - 05.2014
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Managed vendor relationships effectively, securing competitive pricing on high-quality ingredients while minimizing supply disruptions.
- Collaborated with management to set performance standards, leading to a more consistent dining experience for guests.
- Assured food safety compliance by enforcing proper sanitation protocols and adherence to industry regulations.
- Monitored food quality at all stages of production, ensuring consistently high standards were met across all dishes served.
- Reduced food waste by implementing portion control measures and closely monitoring inventory levels.
- Streamlined communication between front-of-house and back-of-house staff, reducing order errors and enhancing guest satisfaction.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Controlled food costs and managed inventory.
- Supervised food presentation and plating to enhance visual appeal.
- Controlled expenses and boosted profitability by managing food and labor costs.
Maintenance Technician Contractor
UAH Property Management
08.2007 - 07.2009
- Improved equipment reliability by performing regular maintenance tasks and diagnosing issues promptly.
- Reduced downtime for machinery by implementing a proactive preventative maintenance schedule.
- Prioritized work assignments based on urgency level and resource availability, ensuring timely completion of tasks.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Developed strong relationships with tenants through courteous interactions and efficient resolution of their maintenance requests.
- Reduced downtime for essential building systems by performing routine preventative maintenance on HVAC, plumbing, electrical, and other critical components.
- Upheld excellent communication with property managers regarding progress updates, completed tasks, and upcoming maintenance needs.
- Demonstrated proficiency in diagnosing mechanical issues accurately using various tools such as multimeters, pressure gauges, and diagnostic software applications when applicable.
- Enhanced the apartment community''s curb appeal by maintaining landscaping, repairing exterior fixtures, and painting surfaces as needed.
- Collaborated with outside contractors for larger scale projects, ensuring quality workmanship and adherence to project timelines.
- Assisted in the training and development of new maintenance staff members, sharing best practices and technical knowledge to ensure consistent service levels across the team.
- Maintained a safe living environment for residents by quickly addressing any potential hazards or code violations discovered during inspections or reported by tenants.
- Ensured timely completion of work orders by prioritizing tasks based on urgency and coordinating with property management staff.
- Participated in emergency response efforts during inclement weather events or other unforeseen circumstances, providing rapid assistance in addressing damage or safety concerns throughout the property.
- Assisted in preparing vacant units for new occupants by performing thorough cleaning, painting, minor repairs, and appliance installation as needed.
- Conducted regular inspections of apartments and common areas to identify necessary repairs and proactive maintenance tasks.
- Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Inspected building systems to evaluate HVAC, electrical and plumbing maintenance needs.
- Executed tasks within time and budget constraints.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Safely and effectively handled wide range of cleaning products and solutions.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Installed and maintained plumbing and HVAC systems.
Education
Associate - Hvac
Everest Institute
Austin, TX 04.2014 - 02.2015
High school or equivalent - undefined
Premier
Brownsville, TX 08.2010 - 06.2011
Skills
Mechanical engineering
Plumbing
Electrical
Hand Tools
MS Office
HVAC
Quality Assurance
Microsoft Word
Word
Management
Facility Maintenance
Field Service
Service Technician Experience
Carpentry
Drywall
HVAC/R
Refrigeration
Industrial Maintenance
Blueprint Reading
Troubleshooting
Low Voltage
Maintenance
Schematics
Equipment Repair
Mechanical Knowledge
Construction
Supervising experience
Maintenance management
Facilities management
Construction inspection
Pneumatic controls
Ventilation systems
Indoor air quality
Electrical wiring
Energy management
Control systems
Heating systems
Building automation
Plumbing systems
HVAC and refrigeration systems
Package and split systems
Maintenance scheduling
Customer service
Filter replacement
Multitasking
Certification
HVAC Certification, 02/01/15
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
HVAC Specialist
Manor Independent School District
11.2023 - Current
HVAC Technician
Pflugerville Independent School District
03.2022 - 11.2023
Lead Building Engineer
CBRE
02.2020 - 02.2022
Field Service Engineer
Bunn-O-Matic Corporation
09.2016 - 02.2020
Field Service Technician
Efficient Air Conditioning and Electric
02.2015 - 08.2016
Property Maintenance Technician
Roscoe Properties
05.2014 - 02.2015
Associate - Hvac
Everest Institute
04.2014 - 02.2015
Lead Cook
Buffalo Wild Wings
03.2011 - 05.2014
High school or equivalent - undefined
Premier
08.2010 - 06.2011
Maintenance Technician Contractor
UAH Property Management
08.2007 - 07.2009
HVAC Certification, 02/01/15
EPA Universal Certification, 02/01/15
OSHA 10, 02/01/15
Frozen beverage, 02/01/18
Turbochef, 09/01/18
Cappuccino, 11/01/19
EPA Certification
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