Enrique Higuera Jr
West Covina,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
15
15
years of professional experience
Work History
Manager of Operations
Jmn Ground Inc
01.2015 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Manager of Operations
E & E Delivery Inc
06.2008 - 08.2013
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
High School Diploma -
Bishop Amat High School
La Puente, CA06.2003
Skills
- Customer Retention
- Resource Allocation
- Financial Oversight
- Recruitment and Hiring
- Schedule Management
- Program Administration
- Department Oversight
- Customer Service Management
- Cost Control
- Employee Development
- Administrative Management
- Employee Reviews
- Business Development
- Staff Hiring
- Business Management
- Decision-Making
- Operations Oversight
- Teamwork and Collaboration
- Employee Scheduling
- Employee Motivation
- Staff Scheduling
- Employee Training and Development
- Hiring and Onboarding
- Training Management
- Cost Reduction
- Operations Management
- Recruitment
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager of Operations
Jmn Ground Inc
01.2015 - Current
Manager of Operations
E & E Delivery Inc
06.2008 - 08.2013
High School Diploma -
Bishop Amat High School
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