Enrique Jimenez

Supervisor: Claudia Macias

(956)-793-9520

• Service Manager Technician
• Managed Scheduling of Service Calls
• Created written estimates and obtained customer consent to proceed.
• Submitted Warranty Claims
• Operated Forklift
• Created wiring diagrams showing connections between components within circuit boards or assemblies.
• Troubleshot systems to determine appropriate resolution for reported problems with usage.
• Took charge of Install Crews on Installation, Electrical, Carpentry, and Plumbing of utility Rooms for Car Washes
• Supported and helped other Service Divisions within the company with my knowledge
• Performed duties in Parts Department when company did not have one
• Billed out customers
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Collaborated with customers to offer solutions to service needs.
• Reviewed inventory levels and ordered supplies to keep products in stock.
• Developed and maintained relationships with customers, vendors, and suppliers.
• Adhered to customer service standards to foster satisfaction and retention.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Completed day-to-day duties accurately and efficiently.
• Identified needs of customers promptly and efficiently.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Maintained schedule of class assignments to meet deadlines.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Operated various diagnostic tools to determine repair plans.
• Reviewed blueprints and manufacturer manuals before beginning installation and repair work.

Supervisor: Dustin Hoover/ Owner

(361)-548-5194

• Highly Skilled in service on RV and Boat Servicing
• Maintained accurate records of all service requests, including resolution times and set up Service.
• Performed Walk Throughs with Customers on new Equipment
• Manages Insurance Claims.
• Reviewed completed work to verify consistency, quality and conformance.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Assigned work and monitored performance of project personnel.
• Resolved customer complaints in a timely manner.
• Assisted customers with various types of technical issues via email, live chat and telephone.
• Assisted in troubleshooting, repairing and maintaining complex electronic systems and equipment.
• Exceeded customer satisfaction by finding creative solutions to problems.

Supervisor: Larry Grindy

(701)-839-8878

• Ran tests on newly repaired machinery and equipment to confirm proper functionality.
• Disassembled and repaired damaged sections and fabricated replacements.
• Troubleshot systems to determine appropriate resolution for reported problems with usage.
• Tested components, assemblies and systems to diagnose problems.
• Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
• Performed Service Estimates Accordingly and Efficiently
• Executed insurance Claims
• Submitted Warranties when Applicable