Enrique Jimenez
Tamarac,FL
Summary
At Bank of America/Merrill Lynch, as a Service Manager, I spearheaded a team to elevate customer satisfaction, adeptly handling complaints and transforming challenges into loyalty opportunities. My leadership and problem-solving skills were pivotal in training staff and enhancing service quality, significantly improving customer service management and team efficiency.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Service Manager
Bank of America/ Merrill Lynch
05.1996 - 02.2020
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Met with customers to discuss service needs and develop effective and practical solutions.
Education
Bachelor - Business Administration
Spencirian College
Milwaukee, WI05.1977
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Customer service management
Certification
- Salesforce Certified Administrator
- First Aid Certification
Languages
Spanish
Limited Working
Timeline
Service Manager
Bank of America/ Merrill Lynch
05.1996 - 02.2020
Bachelor - Business Administration
Spencirian College
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