Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Enrique Lema

Evansville,WI

Summary

Business Professional with a strong foundation in sales, client engagement, and strategic product alignment. Adept at identifying customer needs and delivering solutions that enhance satisfaction, drive retention, and strengthen institutional relationships. Known for exceptional time management, operational efficiency, and a commitment to delivering high-impact client experiences. Brings a results-driven mindset and a deep understanding of business dynamics to every opportunity.

Overview

11
11
years of professional experience

Work History

Consumer Loan Underwriter

UW Credit Union
03.2023 - Current
  • Demonstrated deep expertise in underwriting protocols to effectively assess risk and approve a wide range of loan products, including HELOCs, vehicle loans, personal loans, and credit cards. Skilled in evaluating creditworthiness, analyzing financial documentation, and ensuring compliance with institutional and regulatory standards to support sound lending decisions and minimize portfolio risk.
  • Effectively communicated the value and purpose of various financial products to members, offering personalized guidance to help them make informed decisions aligned with their financial goals. Provided clear, actionable feedback to ensure members understood the benefits and implications of each option, fostering trust and promoting long-term financial wellness.
  • Proactively led initiatives to expand the credit union’s product offerings, driving operational efficiency and elevating the client experience. Focused on aligning financial solutions with member needs to build deeper trust and long-term loyalty to the institution. Played a key role in fostering innovation and service excellence through strategic product development and member-centric guidance.

Landscaper - Self Employed

Parodi Landscaping Services
04.2017 - 03.2023
  • Owned and operated a successful landscape company, with core responsibilities centered on sales growth, client satisfaction, and business development. Spearheaded efforts to expand clientele through strategic outreach and relationship-building, while ensuring high-quality service delivery that fostered repeat business and long-term customer loyalty.
  • Expanded product knowledge to enhance versatility in crafting customized financial estimates tailored to each member’s budget and needs. Demonstrated a consultative approach by aligning product offerings with individual financial goals, ensuring affordability, transparency, and member satisfaction.
  • Represented the family-owned business with a focus on transparency, integrity, and client trust. Ensured the company’s image reflected clarity and reliability, allowing clients to feel confident in who they were hiring and the quality of service they would receive. Built lasting relationships through honest communication and a commitment to meeting client needs with care and consistency.

Lead Teller - Collections/Garnishment Officer

Members 1st Credit Union
11.2014 - 04.2017
  • Led the teller line for three years, serving as the frontline representative and trusted face of the credit union. Consistently delivered exceptional member service, ensuring satisfaction with every interaction through attentive communication, accurate transactions, and a warm, professional demeanor. Played a key role in fostering member loyalty and upholding the institution’s reputation for excellence.


  • Fluently bilingual in English and Spanish, serving as the credit union’s first Spanish-speaking employee. Played a pivotal role in engaging and welcoming the Latin community, bridging language barriers to provide financial education and support. Helped numerous members improve their credit scores and become active participants in the institution, fostering inclusion, trust, and long-term financial growth.
  • Successfully transitioned into a hybrid role as Teller/Collections Officer, leveraging strong member relationships to balance collections efforts with exceptional customer experience. Navigated sensitive financial situations with empathy and professionalism, ensuring institutional objectives were met while preserving trust and loyalty. Played a key role in maintaining high service standards and fostering positive outcomes through clear communication and member-focused solutions.

Education

Transfer Program - Business Management Associate Degree

Madison Area Technical College
Madison, WI

Bachelors in General Business - General Business

UW - Whitewater
Whitewater, WI

Skills

  • Proficient in consumer underwriting processes
  • Credit risk assessment
  • Debt recovery expertise
  • Fluent in English and Spanish (both spoken and written)
  • Lead teller with four years of experience

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Consumer Loan Underwriter

UW Credit Union
03.2023 - Current

Landscaper - Self Employed

Parodi Landscaping Services
04.2017 - 03.2023

Lead Teller - Collections/Garnishment Officer

Members 1st Credit Union
11.2014 - 04.2017

Transfer Program - Business Management Associate Degree

Madison Area Technical College

Bachelors in General Business - General Business

UW - Whitewater

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