Enrique Lopez
Ventura,CA
Summary
Dependable, friendly, confident and experienced – dedicated to achieve the highest quality of customer service possible. A self-motivated individual that possesses great skill, enthusiasm, care and leadership ability. Detail-oriented, focused, with a strong sense of work ethic. With over 30 years of customer service, sales, and leadership experience.
Overview
10
10
years of professional experience
Work History
General Manager
Casa Misiones Glamping
Mexico
01.2019 - Current
- recruiting, training and supervising staff
- promoting and marketing the business, including developing ways to attract new customers
- managing budgets
- maintaining statistical and financial records
- planning maintenance work, events and room bookings
- liaising with maintenance and other specialist contractors
- meeting guests and responding to complaints and queries
- handling customer complaints and queries
- ensuring compliance with health and safety legislation and licensing laws.
Finance Manager
Ventura Toyota
Ventura, United States
01.2015 - 03.2020
- Give every customer immediate and undivided attention.
- Accurately desks deals, submits deals to lenders for approval, makes credit decisions, and effectively closes deals;
- Prepares paperwork, contracts and delivers deals;
- Maintains proficiency and certifications as required for the position;
- Accurately audit team deals Post-Sale and deeply analyze for improvements;
- Ensure every deal is fully aligned with local, state and federal guidelines;
- Ensure sales are structured to produce the highest profitability;
- Guarantee the expeditious funding of all contracts;
- Ensures all deals are fully compliant with local, state and federal guidelines;
- Develop a comprehensive menu selling process to maximize the finance department’s overall profitability and product penetration;
- Be an example of professional morals, ethics, and excellent customer service;
- Track portfolio with lenders. * Review and inspect the flow of the department’s paperwork daily to ensure a timely processing of all deals;
- Maintains good working relationships with lending institutions to secure competitive interest rates and financing programs;
- Ensures the expeditious funding of all contracts;
- Fully proficient with title laws and registration process;
- Proficient at structuring deals for maximum profitability and collectability.
Sales Manager
Santa Barbara Volkswagen
Santa Barbara, United States
12.2013 - 01.2015
- Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
- Hires, trains, motivates, counsels and monitors the performance of all new-vehicle sales employees.
- Prepares and administers an annual operating budget for the new-vehicle sales department.
- Understands, keeps abreast of and complies with federal, state and local regulations that affect new-vehicle sales.
- Directs and schedules the activities of all department employees, ensuring proper staffing always.
- Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
- Maintains an accurate daily log that reflects all sales activities in the dealership.
- Ensures proper follow-up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
- Develops, implements and monitors a follow-up system for new-vehicle purchasers.
- Maintains teamwork in a customer-focused sales environment throughout the sales, delivery and follow-up process.
- Conducts daily and weekly sales meetings.
- Provides effective communication throughout the new-vehicle department as well as interdepartmentally.
- Ensures that new-vehicle salespeople understand and follow dealership policies and procedures.
- Provides proper product and training resources for salespeople on a regular and continuous basis.
- Oversees the efforts of new-vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership.
- Works with salespeople on programs that will increase the new-car gross and F&I penetration.
- Develops incentive programs along with dealer and other managers.
- Helps salespeople close deals when necessary.
- Completes deal settlement sheets and turns into accounting office in a prompt and timely manner.
- Establishes and maintains standards for the delivery of vehicles to customers.
- Schedules first service appointment at time of delivery.
- Provides dealer with accurate floor traffic control data daily.
- Processes salesperson commission sheets and monitors payroll records of salespeople.
- Reviews inventory daily to ensure the proper mix of grounded stock for maximum turnover efficiency.
- Recommends to the general sales manager the new-car inventory to be carried by color, model and equipment, based on a variety of customer and market analyses.
- Assists the used-vehicle department with trade appraisals as needed.
- Directs merchandising and advertising efforts for the new-vehicle department in conjunction with the sales managers and dealer.
- Assists in the development of advertising campaigns and other promotions.
- Attends managers meetings as requested.
- Maintains professional appearance.
- Other tasks as assigned.
Education
High School Diploma -
Glendale High School
Glendale, Ca2002
Skills
- Excels in challenging and competitive environments
- Attentive to detail, perceptive and well organized
- ability to prioritize and remain focused
- Excellent customer service skills
- Great interpersonal skills
- Merchandising skills
- ability to seek out new ways to increase margin
- Strong verbal and written communication skills and strong organizational skills
- Product knowledge
- Ability to multi-task, excellent follow-through and ability to see the big picture
- High energy, enthusiasm and the willingness to do whatever it takes to get the job done
- Strong knowledge of department finances and labor
- Excellent customer service skills and high standards of excellence
- Excellent interpersonal skills and motivational skills
Timeline
General Manager
Casa Misiones Glamping
01.2019 - Current
Finance Manager
Ventura Toyota
01.2015 - 03.2020
Sales Manager
Santa Barbara Volkswagen
12.2013 - 01.2015
High School Diploma -
Glendale High School