Enrique Lopez
El Paso
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
34
34
years of professional experience
Work History
Parts Director
Amaru Motors
01.2024 - 08.2024
- Enhanced customer experience by providing prompt assistance, accurately fulfilling orders, and addressing inquiries professionally.
- Increased Parts Department efficiency by implementing inventory control systems and streamlining processes.
- Achieved revenue growth with targeted marketing campaigns promoting parts sales and services specials.
- Managed parts procurement for timely deliveries, reducing downtime and boosting customer satisfaction.
- Utilized data analysis tools to identify best-selling products, optimize inventory levels based on demand patterns, and forecast future needs accurately.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Increased efficiency in the parts department by implementing an improved inventory management system.
Fixed Operations Director
Bravo Cadillac Chevrolet
09.2022 - 01.2024
- Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
- Ensured consistent, high-quality customer service by implementing standardized processes and performance expectations across the fixed operations team.
- Implemented inventory control systems to maintain adequate stock levels while reducing carrying costs.
- Maximized revenue potential by actively identifying up-sell opportunities during routine vehicle inspections.
- Created a positive workplace culture by promoting teamwork, open communication, and professional development opportunities among staff members.
- Developed comprehensive budgets and financial forecasts for fixed operations, ensuring fiscal responsibility and profitability.
- Enhanced employee productivity by conducting regular evaluations, providing constructive feedback, and arranging relevant training programs.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated and finalized profitable contracts.
- Supervised mechanics, service advisors and sales personnel.
Service Director
Garcia Motors
05.2018 - 09.2022
- Developed and executed strategic plans for service delivery, resulting in increased efficiency and reduced costs.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Excellent communication skills, both verbal and written.
- Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
- Championed the adoption of new technologies that streamlined workflows, improving response times without sacrificing quality or accuracy.
Parts Manager
Group 1
06.2014 - 05.2018
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Ordered parts for customers, repair shops, and service departments for use in service equipment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
Parts Manager
Viva Auto
07.2010 - 06.2014
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Outside Sales Representative
Viva Auto
04.2008 - 07.2010
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
Parts Counter Person
Casa Nissan
10.2002 - 04.2008
- Assisted customers with diagnosing problems for [Type] equipment and purchasing necessary replacements.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
Assistant Manager
CSK Auto
02.1998 - 09.2002
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Parts Specialist
CSK Auto
11.1995 - 09.1998
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Assisted customers in finding appropriate parts promptly.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Tracked parts use and charged items to customer accounts for billing.
Parts Counter Person
Story Nissan
09.1993 - 10.1995
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Maintained detailed knowledge of various manufacturers'' warranty policies, enabling accurate communication of coverage information to customers.
- Helped increase overall sales by cross-selling related items based on customers'' specific needs or vehicle requirements.
Shipping and Receiving Clerk
Story Nissan
06.1990 - 09.1993
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Education
High School Diploma -
Irvin High School
El Paso, TXSkills
- Warehouse Operations
- Supply Chain Optimization
- Purchasing strategies
- Demand forecasting
- Customer Relations
- POS systems operations
- Operations Management
- Invoice Processing
- Performance Improvement
- Stock management
- Critical Thinking
- Adaptability and Flexibility
Languages
English
Spanish
Timeline
Parts Director
Amaru Motors
01.2024 - 08.2024
Fixed Operations Director
Bravo Cadillac Chevrolet
09.2022 - 01.2024
Service Director
Garcia Motors
05.2018 - 09.2022
Parts Manager
Group 1
06.2014 - 05.2018
Parts Manager
Viva Auto
07.2010 - 06.2014
Outside Sales Representative
Viva Auto
04.2008 - 07.2010
Parts Counter Person
Casa Nissan
10.2002 - 04.2008
Assistant Manager
CSK Auto
02.1998 - 09.2002
Parts Specialist
CSK Auto
11.1995 - 09.1998
Parts Counter Person
Story Nissan
09.1993 - 10.1995
Shipping and Receiving Clerk
Story Nissan
06.1990 - 09.1993
High School Diploma -
Irvin High School
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