Enrique Magana
Elkridge,MD
Summary
I have helped my father run his home improvement company J.E.D. Contractors since 2014 by creating invoices and quotes and sending them to the respective customer. I have also supervised the home improvement employees as I hold a MHIC License. My best skill is my driving. I drive safely and make sure to arrive at my destinations within a timely manner. Once I am taught something, I retain the knowledge well and am able to apply it effectively. I do well with performing multiple different types of tasks as long as I am properly compensated for said work. I value my time and well-being very much as they are both very important to me. That being said, I am not someone to slack off and repeatedly move off task. Once I am able to start a task, I do well with remaining on the task at hand until it is finished. I am very good with customers and clients, I am always told that I have a very welcoming and friendly character.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Invoice Clerk
J.E.D. Contractors
05.2014 - Current
- Improved invoice processing efficiency by implementing an organized filing system and streamlining data entry tasks.
- Reduced invoice discrepancies by thoroughly reviewing purchase orders, contracts, and receipts before billing clients.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving billing disputes with diplomacy and professionalism.
- Supported the accounts receivable team in expediting payments through timely follow-ups on outstanding invoices.
- Maintained accurate financial records by updating client information in accounting software and reconciling account balances regularly.
- Collaborated with the sales department to ensure proper invoicing for newly acquired clients and service upgrades.
- Reduced errors in billing statements by conducting regular audits of client accounts and meticulously verifying all charges.
- Ensured compliance with company policies by diligently monitoring discounts, late fees, and other adjustments applied to client accounts within the invoicing system.
- Fostered positive relationships with clients as primary point-of-contact regarding any billing-related concerns or questions while providing exceptional customer service throughout interactions.
- Assisted in the development of internal controls relating to the invoicing process that resulted in improved accuracy, transparency, and accountability across the organization.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Audited and corrected billing and posting documents for accuracy.
Supervisor
J.E.D. Contractors LLC,
06.2016 - 05.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Conducted routine inspections to check quality and compliance with established specifications.
Delivery Driver
Waterloo Pizza
05.2018 - 11.2018
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Demonstrated initiative by learning menu offerings and ingredients to better assist customers with inquiries and special requests.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
- Contributed to a positive team environment by effectively communicating with coworkers regarding order statuses and customer concerns.
- Developed strategies for maximizing fuel efficiency, resulting in reduced operational costs for the company.
- Adhered to strict safety standards while transporting perishable food items, ensuring that all products arrived at their destination in optimal condition.
- Continually updated management regarding any potential delays or complications encountered during deliveries, allowing for proactive resolutions where possible.
- Showcased adaptability by adjusting delivery routes based on traffic conditions or customer preferences, optimizing order fulfillment times.
- Assisted new drivers with training and orientation procedures, offering guidance on best practices for efficient deliveries and reliable customer service.
- Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Processed payments by accepting cash, checks and credit and debit card payments.
Cook
Waterloo Pizza
05.2018 - 11.2018
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Enhanced customer satisfaction by consistently preparing high-quality dishes in a timely manner.
- Reduced food waste by implementing proper portion control and efficient cooking techniques.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Collaborated with fellow cooks to streamline kitchen processes for increased efficiency.
- Trained new staff members on grill station operations, resulting in improved overall performance of the team.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Ensured proper cooking temperatures were maintained for various proteins, resulting in consistent dish quality and reduced risk of foodborne illness.
- Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
- Closely followed recipes and presentation guidelines to maintain consistency across menu items.
- Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Worked closely with front-of-house staff to address any order modifications or dietary restrictions efficiently and accurately.
- Demonstrated initiative by taking on additional responsibilities during busy periods or when shortstaffed.
- Efficiently managed time by prioritizing tasks according to importance and urgency.
- Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
- Consistently met or exceeded performance goals by dedicating time and effort to honing skills and staying current with industry trends.
Pizza Maker
Phillys Best
04.2017 - 11.2017
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Managed inventory effectively, reducing food waste and controlling costs for the business.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Demonstrated expertise in various pizza-making techniques, including hand-stretching dough and using a wood-fired oven for authentic taste.
- Assisted in training new employees on proper pizza-making techniques, contributing to overall staff proficiency.
- Ensured adherence to safety procedures and protocols while working in a fast-paced kitchen environment.
- Achieved consistent positive reviews from customers by delivering exceptional service and high-quality products.
- Supported restaurant success through diligent preparation of fresh ingredients for use in daily operations.
- Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed.
- Prioritized strict adherence to food safety regulations, maintaining a clean work area free from cross-contamination risks at all times.
- Upheld brand reputation through consistently producing visually appealing pizzas that met company presentation standards.
- Implemented creative problem-solving techniques when faced with equipment malfunctions or unexpected challenges during busy shifts.
Education
High School Diploma -
Long Reach High School
Columbia, MD05.2016
Skills
- Payment Tracking
- Dispute Resolution
- Deadline Management
- Invoice Processing
- Team Collaboration
- Problem Solving
- Customer Service Orientation
- Data Entry Accuracy
- Attention to Detail
- Loading and Unloading
- Materials Transport
- Route Determination
Certification
- Maryland Home Improvement Commission License - 2017-Present
Languages
Spanish
Limited Working
Timeline
Delivery Driver
Waterloo Pizza
05.2018 - 11.2018
Cook
Waterloo Pizza
05.2018 - 11.2018
Pizza Maker
Phillys Best
04.2017 - 11.2017
Supervisor
J.E.D. Contractors LLC,
06.2016 - 05.2023
Invoice Clerk
J.E.D. Contractors
05.2014 - Current
High School Diploma -
Long Reach High School
Similar Profiles
Toby SmithToby Smith
Plumbing Apprentice at E&K ContractorsPlumbing Apprentice at E&K Contractors
Logan WallsLogan Walls
Heavy Equipment Operator/ Truck Driver at Bob Breeding General ContractorsHeavy Equipment Operator/ Truck Driver at Bob Breeding General Contractors
Martina MacauleyMartina Macauley
Acting Head of Finance at Cheesmur Building ContractorsActing Head of Finance at Cheesmur Building Contractors
Edwina NelsonEdwina Nelson
Customer Service Representative at Automated Health Systems Inc.Customer Service Representative at Automated Health Systems Inc.
Kuru SmithKuru Smith
SIU Analyst- SIU Investigations at Magellan HealthSIU Analyst- SIU Investigations at Magellan Health