Enrique Martinez
Oklahoma City ,OK
Summary
Adept at schedule management and fostering team growth, I significantly enhanced productivity at McDonald's by implementing effective training and inventory control measures. My expertise in automation system installation and maintenance, combined with a talent for resolving conflicts and motivating staff, positions me as a dynamic leader focused on achieving and surpassing goals.
Overview
13
13
years of professional experience
Work History
Shift Manager
Mcdondalds
Oklahoma City , OK
09.2019 - 10.2024
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Taught staff upselling techniques to meet revenue targets.
- Maintained cleanliness and organization of work area.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Conferred with management and subordinates to resolve problems or complaints.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Managed daily cash intake by counting out registers and tabulating profits.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Communicated with other shift managers to facilitate continuum of customer service.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Recommended opportunities for growth and advancement to motivate employees.
- Inspected work areas regularly for cleanliness and organization standards.
- Ensured compliance with health and safety regulations.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Ensured compliance with food safety regulations and quality standards.
- Enforced safety standards throughout the store including proper use of equipment.
- Reviewed financial statements to meet targets during shift.
- Reinforced rules to promote superior employee performance.
- Provided coaching and guidance to team members when necessary to improve performance.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Resolved conflicts between staff members in a professional manner.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Observed and monitored utilization of equipment.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Trained new employees on company policies, procedures, and job responsibilities.
- Coached employees on interactions with customers to drive exceptional service.
- Responded quickly and effectively to emergency situations as they arose.
- Resolved conflicts between employees or customers in a professional manner.
- Assisted in resolving escalated customer service issues in a timely manner.
- Monitored store operations to ensure compliance with company policies and procedures.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Directed and led employees and team members on effective operations, methods and procedures.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Upheld company standards and compliance requirements for operations.
Automation Technician
Plow
Oklahoma City, OK
06.2011 - 07.2018
- Installed new automation systems according to manufacturer specifications.
- Fabricated housings, jigs, fittings and fixtures, utilizing metalworking machines.
- Calibrated sensors and other components used in automated systems to optimize accuracy and reliability.
- Ensured compliance with safety regulations when working with automated machinery.
- Implemented safety protocols related to automated systems operations in accordance with OSHA standards.
- Conducted tests on newly installed or modified automation systems to ensure proper operation before putting them into service.
- Trained operators on how to use automated equipment safely and effectively.
- Assisted in the design of new automated machinery based on customer requirements.
- Measured voltage, resistance and current of electrical circuits to assess operating conditions and identify faults.
- Removed and replaced malfunctioning circuit boards and sensors.
Education
GED -
Elliott High School
Modesto, CA06-1996
Skills
- Schedule oversight
- Employee training
- Schedule management
- Inventory control
- Hiring and recruiting
- Inventory controls
Timeline
Shift Manager
Mcdondalds
09.2019 - 10.2024
Automation Technician
Plow
06.2011 - 07.2018
GED -
Elliott High School
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