Overview
Work History
Education
Skills
Foreword
Technical Competencies
Certification
Timeline
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ENRIQUE MENDEZ

Farmers Branch,TX

Overview

7
7
years of professional experience
1
1
Certification

Work History

Network / System Engineer V

Randstad Technologies, LLC CTR: Bank Of America
07.2023 - Current
  • Worked with other technical teams such as Networking, GIS, Server team, etc. to analyze data and network diagrams, to determine system failure or root cause during outages.
  • Acted as Level 2 support for Mobile Device Management, assisting Bank of America employees nationwide in activating and registering Corporate iPhones and Android devices.
  • Worked as a liaison between the user and carriers ( AT&T, Verizon) in the activation of cellular data of devices.
  • Managed Corporate Mobile Devices and User profiles, ensuring and enforcing network compliance of devices and users.
  • Assisted with activation of Blackberry Dynamics Suite, enabling Associates to access email, chat, documents, meetings, etc. on their mobile devices.
  • Effectively and efficiently addressed and resolved 500+ Incidents on Mobile device Activations.

Service Desk Analyst LVL II

DMI CTR: FDIC
03.2023 - 05.2023
  • Provided technical support to FDIC employees, State Examiners, and bankers throughout the US. Call volumes varied between 25-50 daily.
  • Reset Intranet and Extranet Passwords via Active Directory and In-House Applications used by FDIC. About 15-30 Password resets daily.
  • Document, Track, and monitor about 15-30 tickets via ServiceNow ticketing system. Prioritize Tickets according to SOP.
  • Trouble shoot Microsoft Office/Suite Tools, VPN.
  • Escalate tickets according to Policy/ SLA.

Network Administrator

United States Army
12.2021 - 01.2023
  • Configured unclassified and classified networks with cisco routers and switches for smooth, reliable operation to meet business processes and objectives
  • Oversaw and installed quarterly updates and IOS changes to maintain device compliance
  • Deployed full network capabilities in austere environments (Internet, VoIP, SVoIP) supporting over 125 users
  • Financially responsible for over $800,000 of networking equipment
  • Enforced and trained users on acceptable use policies and cyber awareness
  • Responsible for configuring point-to-multipoint tunnels, static routes, OSPF, OSPFv3, Access control Lists, Group policies, Vlans, inter-Vlan routing, DHCP, Port security, Cisco Call manager, DoD crypto devices, VM environments
  • Supervised a small team of 5 personnel as tier 2 help desk for a tactical NOC of 250 + users during a network exercise including multiple branches of the military.

Help Desk Administrator / Service Desk Analyst

United States Army Camp Humphreys
10.2020 - 11.2021
  • Effectively managed over 1,200 classified and unclassified accounts through Active Directory while working as Help Desk administrator
  • Was assigned with installation, maintenance, and physical security of over 700 computer systems and 60 printers
  • Tasked to ensure users and computer systems followed local Network Enterprise Network (NEC) policies as well as Korea Wide Area Network (KWAN)
  • Regularly conducted communication with clients through email and by updating and/or closing out trouble tickets through SharePoint
  • Developed satisfactory client relationships, enabling help desk personnel to carry out tasks more efficiently in short periods of time
  • This led to the completion of over 750 trouble tickets on SharePoint
  • Subject Matter Expert in VoIP phone provisioning and management
  • Cross-trained peers and incoming supervisors, which resulted in the provisioning of over 200 VoIP phones.

Information Technology Specialist

United States Army
07.2017 - 10.2020
  • Managed and maintained 67 Satellite Terminals, and 250 tablets used for logistical purposes throughout base
  • Work consisted of the installation and updating of software packages
  • Regularly communicated with customers via SMS or e-mail
  • Successfully implemented Wi-Fi capabilities and installed 250 tablets across 4 warehouses to facilitate daily duties conducted by warehouse workers
  • Successful implementation of Wi-Fi capabilities resulted in faster turnarounds in delivery
  • Manually updated all 67 Satellites terminals, and 250 tablets to latest Windows 10 OS version and Security features to ensure systems were within IAVA compliance – leading to the prevention of downtime to said systems
  • Served as the direct and only IT customer support representative to a group of 15+ personnel during an overseas assignment
  • Managed and provisioned VoIP phones, printer troubleshooting, daily set up of video teleconference meetings, and account management
  • Worked in a collaborative environment to implement Wi-Fi capabilities yet again, and the installation of 25 tablets used for a supply and maintenance class, which consisted of 46 Students
  • Managed and maintained 54 Satellites terminals, and 150 tablets during a 9-month assignment in Afghanistan, traveling to different bases within the country to update and troubleshoot systems.

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
Salt Lake City, UT
01.2025

Skills

  • Network System Administration
  • Training Development
  • Microsoft Products Installation / Troubleshooting
  • Customer Service Excellence
  • End-User Training Assistance
  • Help Desk Functions
  • LVL 2 Service Desk Support Help Desk Admin
  • Active Directory
  • MDM Support

Foreword

IT Help Desk Support Technician with Secret Security Clearance, leveraging 5+ years of experience. Possess a comprehensive background in workstation installation, configuration, repair, troubleshooting, customer service, helpdesk operations, and networking concepts. Managed risk upon multiple lines to protect assets, property, and equipment valued at over $1M while meeting the expectations of senior leadership. Acclimatized to risk, responsibility, and operating under pervasive pressure while consistently excelling. Adept at quickly mastering new concepts and has a desire to master the latest technology. Career supported by professional certifications and current pursuit of a Bachelor of Science in Cyber Security and a Minor in Digital Forensics. 

Technical Competencies

  • End User Software: Microsoft Office 365, Active Directory
  • Vendors: Cisco, Dell, Microsoft, HP, Apple
  • Operating Systems: Windows XP, 7, 8, & 10
  • Network Equipment: Cisco Router 4400 series, Cisco Catalyst and Nexus Switches
  • Authentication servers: Esxi 6.5 with vcenter running Cisco unified Call Manager (CUCM)
  • Network Monitoring: SNMPc, Iq-Core PacStar, Wireshark
  • Ticketing Systems: Sharepoint, ITSM, ServiceNow
  • Remote Software: RDP, Bomgar
  • Telephony: Avaya one-x Agent Software
  • MDM Technical Support

Certification

  • CompTIA Security+ Certified |Code: MV5NLF0HWDF41TW6 | Verify at: http://verify.CompTIA.org
  • CompTIA A+ Certified | Code: X90SER6RD1B41H9Y | Verify at: http://verify.CompTIA.org

Timeline

Network / System Engineer V

Randstad Technologies, LLC CTR: Bank Of America
07.2023 - Current

Service Desk Analyst LVL II

DMI CTR: FDIC
03.2023 - 05.2023

Network Administrator

United States Army
12.2021 - 01.2023

Help Desk Administrator / Service Desk Analyst

United States Army Camp Humphreys
10.2020 - 11.2021

Information Technology Specialist

United States Army
07.2017 - 10.2020

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University

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