Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Miguel Mendoza

Banning,CA

Summary

Proven leadership, operational excellence, and organizational development skills, combined with a thorough understanding of the medical field. With over 2000 hours of experience as a Medical Assistant, prioritizing patient-centered care is my top priority. I excel at assisting physicians, nurses, and other allied health professionals in delivering high-quality care to patients. Adapting easily to changing environments and demands is one of my strengths. Dedication to patient education, administrative excellence, and maintaining confidentiality are my core values. Ready to take the next step in my career.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Assistant

Loma Linda University Health Care
08.2024 - Current
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Taught patients about medications, procedures, and care plan instructions.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.

Retail Sales Associate

Tommy Hilfiger
11.2020 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Greeted customers and provided outstanding customer service.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.

Medical Assistant

Rancho Paseo Medical Group
03.2021 - 08.2022
  • Was in charge of general office duties, which included keeping track of medical records
  • Performed or scheduled preventive maintenance on equipment to extend its useful life, as well as troubleshooting technical issues and coordinating repairs
  • Gathered information about the client's medical history, including medications, symptoms, and allergies
  • Did clerical work like word processing, data entry, phone answering, and filing
  • Assisted physicians with patient follow-up
  • Improved patient outcomes by educating them about procedures, medications, and other doctor's instructions
  • Explained procedures to them to reduce patient anxiety and increase cooperation
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records
  • Gathered histories, vitals, and current complaints through patient interviews

Education

Certification - Medical Assisting

SJVC Rancho Mirage
Rancho Mirage, CA
01.2021

Skills

  • Excellent people skills and thrives on helping to solve problems
  • Superb communication skills, verbal and written
  • Strong attention to detail and proficient at running and handling office equipment
  • Good filing charting, documenting and organizational skills, along with other office requirements
  • CPR and First Aid certified, experienced in the ability to assist residents and clients with activities of daily living
  • Experienced in blood drawing, performing lab test, EKG'S, assisting nurses and doctors, taking vitals, and giving injections
  • Efficient skills in both speaking and writing English and Spanish

Certification

  • HIPAA Certification
  • Injections Safety and Procedures
  • Venipuncture Safety and Procedures
  • BLS Certification (AHA)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Medical Assistant

Loma Linda University Health Care
08.2024 - Current

Medical Assistant

Rancho Paseo Medical Group
03.2021 - 08.2022

Retail Sales Associate

Tommy Hilfiger
11.2020 - Current

Certification - Medical Assisting

SJVC Rancho Mirage

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Miguel Mendoza