ENRIQUE MIRANDA
Odessa,TX
Summary
Personable and detail oriented professional offering exceptional operational, technical, administration, sales and customer service skills that thrive in a demanding, fast pace and productive team environment.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Mortgage Loan Originator
Omni-Fund, Inc
01.2016 - Current
- Served in many levels as Consultant, Credit Restoration Specialist and Finance Advisor in Residential and Commercial Real Estate Market.
- Developed extensive network of referral partners to source new mortgage loan opportunities offering programs for One Time Close Construction, ITIN, First Time Home Buyer, Self Employed, Veterans, First Responders, Fixer Upper and Portfolio Investors.
- Developed marketing campaigns, sales presentations, seminars and conferences.
- Captured business and attained 95% closing ratio.
- Collaborated with B2B, real estate agents, financial planners, insurance agents and general contractors to attract clients and enhance beneficial partnerships.
Field Service Technician
National Oilwell Varco, NOV
09.2014 - 01.2016
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Traveled to customer sites to install, commission, test, calibrate, and train customers on safe and proper operation of NOV products.
- Performed field upgrades of software and hardware and trained customers on how to properly operate different systems
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $80,000.
- Communicated field failures and feedback reports to appropriate departments and provided timely and cost effective solutions
- Prepared billing, inventory, work completed, and all safety documentation in timely manner.
Owner & Trainer
K9s Of The Rockies
01.2009 - 09.2014
- Drastically reduced kills by shelters and abandonment of animals by participating and contributing in rescue, rehabilitation, fostering and adoption.
- Provided education, training, certifications, diet and medical care for canines.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Evaluated suppliers to maintain cost controls and improve operations.
Sales & Customer Service Manager, Trainer
Dish Network Corp
11.2006 - 01.2009
- Coached, trained, supervised and managed staff to ensure highest level of performance and productivity.
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
- Led daily team meetings to review performance, set targets and motivate staff.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
- Improved average hold times, resolution rates and satisfaction scores through staff development.
- Determined quality assurance benchmarks and set standards for improvement.
- Implemented innovative service strategies to improve customer experience and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Vice President, General Manager, Corporate Trainer
USA Financial
01.1998 - 10.2006
- Trained company’s employees in customer service, retention, closing, product knowledge, electronic processes, Real Estate Banking laws and regulations.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Established performance goals for department and provided methods for reaching milestones.
- Evaluated product development strategies and prepared alternative approaches to goal achievement.
- Led development of strategic marketing plans to raise awareness and drive sales growth.
- Increased company growth through collaboration with sales and marketing departments.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Operations Manager
United States Marine Corps
01.1991 - 04.1998
- Responsible for leadership, operations, budget analysis, logistics, management, training, education, marksmanship instructor, sports and aquatics management.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Monitored and reported budgetary discrepancies to corporate senior management to maximize reporting efficiency and finalized spending plans.
- Generated annual budget forecasting information for executive and corporate reports.
- Monitored contracts and analyzed expenses to facilitate financial objectives.
- Identified and implemented process changes resulting in improved performance and accuracy.
Education
No Degree - Mortgage Banking
Nationwide Multistate Licensing System
Austin, TX03.2016
No Degree - Medical Administration, Health Information Specialist and Information Technology
Excel Learning Center
El Paso, TX09.2014
No Degree - Business Administration, Logistics, Operations Management
United States Marine Corps Institute
Washington, DC04.1998
No Degree - Linguistics
United States Marine Corps Institute
Washington, DC01.1993
High School Diploma -
Bowie High School
El Paso, TX05.1991
Skills
- Financial Database Analysis
- Financial Service Solutions
- Production Leadership
- Sales Development
- Mortgage Plan Advising
- Vendor Contracts
- Team Supervision
- Installation and Repair
- MS Office
- Service Records Management
- Training and Development
- Inventory Management
Accomplishments
- CERTIFICATIONS:
- Defense Language Proficiency (Spanish Linguist)
- Richardson Training & Certification (Customer Care/Sales)
Certification
- Licensed Mortgage Loan Originator - 03/16/2016-Current
DIY, Fixer Uppers, Car Restorations, Health & Fitness, Outdoors and Adventures, Animal Rescue
Passionate about my interests as it involves the nature of restoring and giving back its intended life.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Mortgage Loan Originator
Omni-Fund, Inc
01.2016 - Current
Field Service Technician
National Oilwell Varco, NOV
09.2014 - 01.2016
Owner & Trainer
K9s Of The Rockies
01.2009 - 09.2014
Sales & Customer Service Manager, Trainer
Dish Network Corp
11.2006 - 01.2009
Vice President, General Manager, Corporate Trainer
USA Financial
01.1998 - 10.2006
Operations Manager
United States Marine Corps
01.1991 - 04.1998
No Degree - Mortgage Banking
Nationwide Multistate Licensing System
No Degree - Medical Administration, Health Information Specialist and Information Technology
Excel Learning Center
No Degree - Business Administration, Logistics, Operations Management
United States Marine Corps Institute
No Degree - Linguistics
United States Marine Corps Institute
High School Diploma -
Bowie High School
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