ENRIQUE NAVAR
Grand Rapids
Summary
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Well-qualified banking leader focused on supporting team and company success. Proficient in mentoring staff, improving processes, and resolving conflicts. Detail-oriented and proactive with excellent problem-solving skills and proven success in achieving sales and service targets.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Person Banker 2
Fifth Third Bank
Grand Rapids
11.2023 - 02.2026
- Translated and assembled business requirements into detailed, productionlevel technical specifications, detailing new features and enhancements to existing business functionality.
- Managed customer accounts and ensured compliance with banking regulations.
- Assisted clients with loan applications and provided product recommendations.
- Processed transactions efficiently while maintaining a high level of accuracy.
- Educated customers on financial products and services available at the bank.
Personal Banker
PNC Bank
Grand Rapids
02.2023 - 10.2023
- Assisting clients day by day with their financial needs and performing financial wellness reviews to ensure that they take advantage of their financial benefits.
- Assisted clients with account inquiries and transactions at PNC Bank.
- Processed loan applications and conducted credit assessments for potential borrowers.
Customer Service Representative
Fifth Third Bank
Jamestown
06.2019 - 01.2023
- Interacted with customers directly and assisted them with their everyday banking needs to make their life easier.
- Assisted customers with account inquiries and transaction processing.
- Resolved customer complaints and provided effective solutions.
- Educated clients on banking products and services available.
Education
High School Diploma -
Wyoming High School
Grand Rapids, MI 09.2013 - 05.2015
Skills
- Financial analysis
- Loan processing
- Customer relationship management
- Risk assessment
- Transaction processing
- Account management
- Financial product education
- Effective communication
- Problem solving
- Team collaboration
- Conflict resolution
- Goal planning
- Consultative sales
- Credit assessment
Timeline
Person Banker 2
Fifth Third Bank
11.2023 - 02.2026
Personal Banker
PNC Bank
02.2023 - 10.2023
Customer Service Representative
Fifth Third Bank
06.2019 - 01.2023
High School Diploma -
Wyoming High School
09.2013 - 05.2015