Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Enrique Ordaz

Sahuarita

Summary

Dynamic and results-driven professional with extensive experience in customer service, team leadership, and operations management. Proven track record of improving store performance, managing teams, and delivering high-quality service. Adept in training, scheduling, and maintaining operational excellence. Fluent in English and Spanish with a strong technical background in computer systems.

Overview

25
25
years of professional experience

Work History

General Manager

Verizon Wireless
10.2018 - 08.2024
  • Leading and Managing Teams:
  • Directing Day-to-Day Activities: They manage the daily operations of their team, including staffing, scheduling, and training.
  • Motivating and Developing Employees: General Managers focus on building a high-performing team by providing coaching, mentoring, and opportunities for growth.
  • Ensuring Compliance: They ensure that employees adhere to company policies and procedures.
  • Sales and Customer Experience:
  • Driving Sales: They implement sales strategies, set goals, and motivate their team to achieve them.
  • Focusing on Customer Experience: They ensure a positive customer experience through efficient operations, effective communication, and problem-solving.
  • Handling Escalations: They address and resolve customer issues, ensuring customer satisfaction.
  • Operational Efficiency:
  • Managing Finances: They oversee budgeting and forecasting for their unit.
  • Inventory Management: They ensure proper inventory levels and compliance with company standards.
  • Improving Operations: They identify areas for improvement and implement strategies to optimize efficiency.
  • Other Responsibilities:
  • Communicating Company Vision: They convey company objectives and priorities to their team.
  • Training and Development: They ensure employees receive the necessary training to succeed.
  • Representing the Company: They may represent the company in community events or customer interactions.

Assistant Manager

Verizon Wireless
11.2010 - 10.2018
  • Leadership and Team Management:
  • Inspiring and motivating the sales team to achieve sales goals.
  • Training and coaching team members to deliver exceptional customer experiences and achieve sales targets.
  • Identifying skill gaps and developing plans for individual and team growth.
  • Overseeing daily operations, including staffing, scheduling, and team member performance reviews.
  • Store Operations:
  • Managing inventory, including receiving, restocking, and ensuring compliance with planograms.
  • Maintaining store cleanliness and ensuring a positive customer experience.
  • Handling cash management, reporting financial data, and meeting compliance requirements.
  • Opening and closing the store.
  • Customer Service and Sales:
  • Resolving customer issues and providing exceptional service.
  • Assisting customers with transactions and product knowledge.
  • Driving sales by understanding customer needs and recommending appropriate products and services.
  • Compliance and Reporting:
  • Ensuring compliance with company policies and procedures.
  • Managing store operations, including financial reporting and compliance requirements.
  • Opening trouble tickets with Facilities/Network/IT as needed.

Customer Service Representative

Verizon Wireless
09.2008 - 01.2011
  • Listen to customers' questions and concerns and provide answers or responses.
  • Provide information about products and services.
  • Take orders, calculate charges, and process billing or payments.
  • Review customer accounts and make changes, if necessary.

Pool Technician / Crew Leader

Saguaro Pool
05.2003 - 08.2008
  • Led and trained pool service crews on proper techniques and safety protocols
  • Delivered high-quality customer service while managing multiple service accounts
  • Oversaw job scheduling, materials, and equipment use to ensure timely completion
  • Proficient in use of high-power tools for pool maintenance and repair

Store Manager

Famous Footwear
11.2001 - 05.2003
  • Managed full store operations including hiring, training, scheduling, payroll, and inventory
  • Raised store ranking from top 500 to top 100 out of 925 nationwide
  • Opened three new locations in Tucson, ensuring smooth startup and staff readiness
  • Promoted a high-energy team culture focused on sales growth and customer service

Assistant Store Manager

Famous Footwear
01.2000 - 11.2001
  • Assisted with daily operations and financial reporting (P&L)
  • Handled customer relations and resolved escalated issues
  • Supported store openings and led merchandising strategies

Sales Floor Representative

Famous Footwear
04.1999 - 01.2000
  • Provided customer assistance and supported store closing/opening procedures
  • Maintained organized and visually appealing sales floor

Education

B.A. - Computer Systems Engineering

Universidad Kino
Hermosillo, Sonora
05.2000

Skills

  • Leadership & Team Management
  • Customer Service Excellence
  • Sales Strategy & Store Performance
  • Bilingual: English & Spanish (Fluent)
  • Conflict Resolution & Decision-Making
  • Technical Proficiency in Computer Systems
  • High-Power Tools & Job Site Supervision

Languages

Bilingual: English & Spanish

Timeline

General Manager

Verizon Wireless
10.2018 - 08.2024

Assistant Manager

Verizon Wireless
11.2010 - 10.2018

Customer Service Representative

Verizon Wireless
09.2008 - 01.2011

Pool Technician / Crew Leader

Saguaro Pool
05.2003 - 08.2008

Store Manager

Famous Footwear
11.2001 - 05.2003

Assistant Store Manager

Famous Footwear
01.2000 - 11.2001

Sales Floor Representative

Famous Footwear
04.1999 - 01.2000

B.A. - Computer Systems Engineering

Universidad Kino

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