Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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Enrique Perez

Orlando,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Bilingual (Spanish/English) . Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Connection Eatery & Cart Epcot

Disney Word
Orlando, Florida
04.2022 - Current
  • Performed opening and closing duties such as cleaning tables, floors, counters, restocking supplies.
  • Utilized Point Of Sale system to accurately record all transactions.
  • Communicated effectively with other staff members during peak hours of business operations.
  • Prepared food orders quickly, accurately, and efficiently.
  • Operated cash registers to process payments from customers.
  • Greeted customers and provided excellent customer service.
  • Operated cash register and received payment from customers in cash or credit form.

Telecommuter Service Agent

Health First Health Insurance
Lake Mary, Florida
06.2017 - 02.2021
  • Demonstrated excellent communication skills both verbally and written.
  • Cultivated relationships with company employees and clients to elevate service delivery.
  • Followed up with customers to ensure satisfaction with services provided.
  • Performed administrative duties such as data entry, filing, and record keeping.
  • Responded to customer complaints in a timely manner.
  • Processed payments, returns, and exchanges according to company policies.
  • Collaborated with team members to meet daily goals set by management.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Escalated complex issues to appropriate departments for resolution.
  • Maintained up-to-date knowledge of company policies and procedures.

Collection Customer Service Representative

Cooperativa A/C Pepiniana
San Sebastian, Puerto Rico
06.2009 - 03.2016
  • Provided customer service to resolve issues related to overdue accounts.
  • Processed payments and updated account information in the system.
  • Monitored customer accounts for timely payments.
  • Generated reports of past due accounts and sent to management team.
  • Explained collection policies, procedures, and processes clearly to customers.
  • Maintained accurate records of conversations with customers.
  • Communicated regularly with internal departments regarding collection updates.
  • Managed high-volume inbound and outbound calls related to collections efforts.

Education

Medical Assistance Technitian -

Florida Technical College
Orlando, FL
02-2021

Associate of Arts -

Interamerican University of PR
Puerto Rico
05-1993

High School Diploma -

Manuel Mendez Liciaga
San Sebastian , Puerto Rico
05-1988

Skills

  • Self-Directed and Motivated
  • Punctual and Dependable
  • Safety Monitoring
  • Positive Attitude
  • Interpersonal Communication
  • Time Management
  • Active Listening
  • Teamwork and Collaboration
  • Quick Learner
  • Flexible Schedule
  • Efficient time management
  • Stress Tolerance

Certification

  • Medical Assistance Technitian / National Board

Languages

Spanish
Professional

References

References available upon request.

Timeline

Connection Eatery & Cart Epcot

Disney Word
04.2022 - Current

Telecommuter Service Agent

Health First Health Insurance
06.2017 - 02.2021

Collection Customer Service Representative

Cooperativa A/C Pepiniana
06.2009 - 03.2016

Medical Assistance Technitian -

Florida Technical College

Associate of Arts -

Interamerican University of PR

High School Diploma -

Manuel Mendez Liciaga

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