Enrique Perez
Clermont,FL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented Manager with 6 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
General Manager
Golden Corral
11.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Developed and implemented strategies to increase sales and profitability
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service
- Managed budget implementations, employee evaluations, and contract details
- Assisted in recruiting, hiring and training of team members
- Trained and guided team members to maintain high productivity and performance metrics
- Reported issues to higher management with great detail
- Supervised creation of exciting merchandise displays to catch attention of store customers.
General Manager
Golden Corral
10.2020 - 11.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Developed and implemented strategies to increase sales and profitability
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Managed budget implementations, employee evaluations, and contract details.
Front of House Manager
Golden Corral
04.2018 - 03.2020
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests
- Resolved guests complaints while maintaining positive customer environment
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Assistant Manager
Golden Corral Buffet
04.2017 - 04.2018
- Supervised day-to-day operations to meet performance, quality and service expectations
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Developed strong working relationships with staff, fostering a positive work environment
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Dish Washer, Hot Cook, Meat Prep, Baker, Registers
Golden Corral
01.2014 - 03.2017
- Maintained clean and hazard-free work areas
- Kept equipment in good working order and properly stored between jobs
- Trained new employees on proper washing procedures and company policies
- Vacuumed and steam cleaned interior floors carpet and seating.
Education
High School Diploma -
Liceo Tecnico Jose A. Robert
Barahona, Dominican Republic06.2011
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Cost analysis and savings
- Bilingual
- Human Resources Management
- Budget Analysis
- Financial Administration
- Sales Analysis
- Labor Cost Controls
- P&L Management
- Effective leader
- Customer Relations
Timeline
General Manager
Golden Corral
11.2021 - Current
General Manager
Golden Corral
10.2020 - 11.2021
Front of House Manager
Golden Corral
04.2018 - 03.2020
Assistant Manager
Golden Corral Buffet
04.2017 - 04.2018
Dish Washer, Hot Cook, Meat Prep, Baker, Registers
Golden Corral
01.2014 - 03.2017
High School Diploma -
Liceo Tecnico Jose A. Robert
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