Emanuel Walker
Denton
Summary
Dedicated and proactive customer service professional with experience in resolving inquiries and complaints, enhancing guest experiences, and supporting in-vehicle technology. Proven ability to manage multiple task simultaneously while maintaining high emotional intelligence and effective communication. Committed to delivering exceptional service and improving guest satisfaction. Seeking to leverage skills and expertise in a dynamic role with Toyota and Lexus.
Overview
9
9
years of professional experience
Work History
Mechanic
Firestone Auto Care
02.2022 - 04.2024
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
Customer Service Representative
AT&T
11.2019 - 05.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Project Coordinator
Bray Whaler International
05.2015 - 11.2017
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Education
Associate of Applied Science - Information Technology
University of North Texas At Dallas
Dallas, TXHigh School Diploma -
Creekview High School
03.2015
Skills
- Troubleshooting skills
- Maintenance and repairs
- Critical Thinking
- Live chat support
- Problem-solving abilities
- Brand representation
- Escalation management
- Project management abilities
- Product Education
- Computer Proficiency
- Active Listening
- Customer Service
Timeline
Mechanic
Firestone Auto Care
02.2022 - 04.2024
Customer Service Representative
AT&T
11.2019 - 05.2022
Project Coordinator
Bray Whaler International
05.2015 - 11.2017
Associate of Applied Science - Information Technology
University of North Texas At Dallas
High School Diploma -
Creekview High School
Similar Profiles
Ameer ShakirAmeer Shakir
Automotive Technician at Firestone Auto CareAutomotive Technician at Firestone Auto Care
Jaden GullatteJaden Gullatte
Maintenance Technician at Firestone Auto CareMaintenance Technician at Firestone Auto Care
ALBERTO PADILLAALBERTO PADILLA
Store Manager at Firestone Auto CareStore Manager at Firestone Auto Care
ANDREW STEWARTANDREW STEWART
Service Advisor at Firestone Auto CareService Advisor at Firestone Auto Care
Briana BonillaBriana Bonilla
Certified Crew Trainer at ChipotleCertified Crew Trainer at Chipotle