Enrique Quinto Jr
Las Vegas,NV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Process Assistant
Amazon
12.2018 - Current
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
Assistant Supervisor
Seafood City Supermarket
12.2018 - 12.2022
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Tracked progress toward departmental goals, adjusting strategies as needed to maximize efficiency.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Customer Service Coordinator
Lexus Of Glendale
09.2015 - 09.2018
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
Service Crew/Cashier
Burger King
09.2014 - 09.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assistant Supervisor
McDonald's
01.2015 - 01.2016
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Actively participated in continuous improvement efforts aimed at optimizing operational efficiency across all aspects of day-to-day business functions.
- Maintained safety records and accident reports for human resources.
Education
Bachelor of Arts - Computer Science
Western Governors University
Salt Lake City, UT06.2025
Associate of Arts - Business
College of Southern Nevada
Las Vegas, NV06.2022
Bachelor of Arts - Communications
STI College Cubao
Quezon City, PH05.2015
High School Diploma -
Hawthorne High School
Hawthorne, CA06.2013
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Installation and Repair
- Computer Assembly
- Hardware and software installation
- Hardware Repair
- Hardware troubleshooting
- Technical Support
- Critical Thinking
- Active Listening
- Customer Relations
- Data Entry
- Computer Proficiency
- Problem Resolution
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Customer satisfaction measurement
- Microsoft Outlook
- Follow-up skills
- Administrative Support
- Documentation
Timeline
Process Assistant
Amazon
12.2018 - Current
Assistant Supervisor
Seafood City Supermarket
12.2018 - 12.2022
Customer Service Coordinator
Lexus Of Glendale
09.2015 - 09.2018
Assistant Supervisor
McDonald's
01.2015 - 01.2016
Service Crew/Cashier
Burger King
09.2014 - 09.2016
Bachelor of Arts - Computer Science
Western Governors University
Associate of Arts - Business
College of Southern Nevada
Bachelor of Arts - Communications
STI College Cubao
High School Diploma -
Hawthorne High School
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