Enrique Rodriguez
Leander
Summary
Reliable and detail-oriented professional with over 2 years of leadership experience as a General Manager at Domino’s. Strong background in maintaining safe environments, handling high-pressure situations, and enforcing policies and procedures. Proven ability to stay alert, manage conflicts, and ensure the safety of staff, customers, and property. Highly responsible and dependable, with a strong sense of accountability.
Overview
4
4
years of professional experience
Work History
General Manager
Domino's Pizza
Jonestown
04.2023 - Current
- Managed daily operations to ensure efficient service delivery.
- Trained and supervised staff on customer service best practices.
- Oversaw inventory management and supply chain processes.
- Implemented training programs to enhance employee skills.
- Ensured compliance with health and safety regulations consistently.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Developed schedules to optimize workforce productivity and coverage.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Administered employee discipline through verbal and written warnings.
CSR, Sales
Domino's Pizza
Jonestown
03.2022 - Current
- Provided exceptional customer service during high-volume shifts.
- Processed orders quickly and accurately using point-of-sale systems.
- Handled customer inquiries and resolved issues effectively.
- Maintained cleanliness and organization of the store environment.
- Managed cash register and ensured accurate cash handling procedures.
- Processed orders accurately and efficiently according to established procedures and timelines.
Skills
- - Situational Awareness
- - Conflict Resolution & De-escalation
- - Surveillance & Observation
- - Emergency Response
- - Policy Enforcement
- - Communication Skills
- - Reliability & Accountability
Accomplishments
- Employee of the year
References
References available upon request.
Timeline
General Manager
Domino's Pizza
04.2023 - Current
CSR, Sales
Domino's Pizza
03.2022 - Current