Summary
Overview
Work History
Education
Skills
Timeline
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ENRIQUE SANTILLAN

San Antonio,TX

Summary

Driving TABC Certification Food Handler Certification Bartender License To acquire a full-time position where I can best utilize my skills and abilities to become an asset to that company. With over eighteen years experience with one of today's pre-eminent financial service companies I demonstrate well-developed interpersonal skills. I perform with a high degree of accuracy and inspire the cooperation and confidence of others. I effectively use behavior modifications to motivate and achieve maximum results while striving to make more meaningful and challenging contributions to the betterment of the company. In communicating with both internal and external clients I've been recognized throughout my career for embracing opportunities to learn different functions, attention to detail, and demonstrating the ability to adapt positively to change.

Overview

26
26
years of professional experience

Work History

06.2016 - Current
  • Dedication to prompt and courteous service
  • Handling of funds and clean up of station
  • Organized, maintained and audited inventory
  • Greeted customers and provided excellent customer service
  • Attended regular training sessions to stay updated on new products
  • Participated in weekly team meetings to discuss goals and objectives set by management
  • Collected and recorded daily totals and tips

New Accounts Representative

Capital Group
San Antonio, Texas
01.2017 - 02.2017
  • Gathered information from customers and initiated processes in order to open new accounts and close existing ones
  • Assisted with setting up new user accounts and resetting passwords as needed
  • Opened customer accounts by recording account information into job-related software
  • Assisted customers with their banking needs and provided financial advice
  • Opened new retirement accounts including savings, checking, and certificates of deposit
  • Ensured accuracy of information provided by customers into job related software

Citibusiness Escalations Specialist

Citibank
San Antonio
10.2012 - 07.2016
  • Serviced Citi business client escalation issues for internal/external calls
  • Assisted in online technical support
  • Resolved all complaints in a professional manner
  • Excellent customer service and phone etiquette skills

Opening Associate

Citibank
San Antonio
12.2009 - 11.2012
  • Responsible for Citigold Account Opening/Maintenance Quality Control to insure accuracy and adherence to various regulatory standards
  • Written and phone communication with both internal and external clients to fulfill account opening requirements
  • Escalated issues that may have risk/fraud/poor customer impact
  • Assisted with risk/self assessment transitions to Business Control and
  • Compliance
  • Assisted with on-going cross-training of department functions such as account opening and closures
  • Trained new associates on store operations, policies, and procedures

Operation Service Junction Clerk

Citibank
San Antonio, TX
09.1998 - 01.2010
  • Managed the flow of all correspondence through functional units within
  • Premium Client Services
  • Ensured proper receipt handling and forwarding of all negotiable items
  • Contributed to monthly OSJ closeout process
  • Experience

Education

Electrical Engineering

ITT Technical Institute
06.1996

High School Diploma - Financial

Lytle High School
05.1996

Skills

  • Technical Support
  • Adobe Acrobat
  • Bartending
  • Customer service
  • Quality control
  • Restaurant experience
  • Dishwashing
  • Kitchen experience
  • Food service
  • Cooking
  • Serving Experience
  • Microsoft Outlook
  • Communication skills
  • Organizational skills
  • Sales
  • English
  • Phone etiquette

Timeline

New Accounts Representative

Capital Group
01.2017 - 02.2017

06.2016 - Current

Citibusiness Escalations Specialist

Citibank
10.2012 - 07.2016

Opening Associate

Citibank
12.2009 - 11.2012

Operation Service Junction Clerk

Citibank
09.1998 - 01.2010

Electrical Engineering

ITT Technical Institute

High School Diploma - Financial

Lytle High School
ENRIQUE SANTILLAN