Enrique Velasco
Chicago,IL
Summary
Conscientious leader enjoys connecting people and promoting positive change. Familiar with creating positive and memorable experiences for stakeholders through events, campaigns, or informal interactions. Collaborative and eager to use skills to represent and promote organization in professional and effective manner.
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 10 years of experience working in busy fast environments.
Overview
11
11
years of professional experience
Work History
Warehouse Worker
Homechef
07.2024 - 10.2024
- Loaded, unloaded, and moved material to and from storage and production areas
- Shipped material and performed boxing, packing, labeling, and preparation of related documents
- Loaded and unloaded materials onto and off of trucks for fast shipment
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network
- Maintained clean, orderly work environment free of hazards
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks
Clear Ambassador Security and Sales
Clear
04.2022 - 05.2024
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude
- Greeted customers and clients to create welcoming atmosphere
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust
- Handled customer inquiries and suggestions courteously and professionally
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Assisted customers with Spanish-language inquiries in a timely and professional manner
- Communicated with management when customer issues escalated and worked to find resolutions
- Promoted a positive work culture among reception staff members through effective teamwork and clear communication channels
- Enhanced overall visitor experience through proactive assistance in wayfinding and sharing information about available amenities within the facility
- Managed high-pressure situations, handling multiple simultaneous tasks while maintaining a calm demeanor
- Demonstrated strong interpersonal skills when interacting with diverse populations, ensuring a welcoming atmosphere for all visitors
- Safeguarded confidential information with adherence to data privacy regulations during visitor registration processes
- Contributed to risk mitigation efforts by regularly reviewing security policies and implementing necessary changes
- Maintained a safe and secure environment for visitors by following strict access control procedures
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Managed access control systems to ensure only authorized personnel could enter restricted areas of the airport
- Maintained a safe environment for travelers by consistently enforcing airport safety regulations and protocols
- Built relationships with customers to encourage repeat business
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Developed strong rapport with customers and created positive impression of business
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase
- Generated new sales leads to achieve and exceed monthly sales goals
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
- Mentored new hires with personalized coaching sessions, enhancing their skills and boosting overall team performance
Sales Associate
Menards
10.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Built relationships with customers to encourage repeat business
- Managed returns, exchanges and refunds in accordance with store policy
Package Handler Lead
FedEx
12.2020 - 08.2021
- Followed safety regulations to maintain safe work environment
- Improved package handling efficiency by implementing proper sorting and organizing techniques
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses
- Proved successful working within tight deadlines and a fast-paced environment
- Assembled, sealed, and loaded packages into correct trucks
- Collaborated with other package handlers to provide prompt and accurate delivery of orders
- Contributed to increased productivity by working effectively in high-pressure situations
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages
- Prepared pallets of boxes for easy transportation between customer and storage locations
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures
- Elevated workplace safety awareness through ongoing training, reducing incidents of injury on the job
- Loaded package containers onto forklifts and transported into packaging areas
- Managed warehouse operations and verified proper shipment procedures
- Moved furniture and boxes using utility dolly and truck ramp
- Drove forklifts, pallet jacks and other equipment to move materials
- Strapped items down over protective padding to secure throughout transportation
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions
- Strengthened communication skills among team members through targeted group activities and exercises during training sessions
- Reduced workplace injuries with thorough safety training and regular reinforcement of safe work practices
Maintenance/Supervisor of Care
St Turibius Church
09.2013 - 03.2020
- Followed routine maintenance checklist
- Loaded, unloaded, and moved material to and from storage and production areas
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds
- Followed safety precautions to avoid personal injury and provide safe work environment
- Achieved timely completion of repair projects by prioritizing tasks based on urgency and impact on operations
- Facilitated equipment upgrades through expert dismantling, relocation, and reassembly as required
- Maintained optimal equipment performance with regular inspections, adjustments, and replacements as needed
- Properly planned processes and assignments after studying schematic diagrams
- Cleaned and lubricated parts to keep equipment operating at peak performance
- Installed new locks, door handles, and door closers
- Properly handled, transported, and disposed of recycled materials
- Worked with vendors to procure parts and materials for repairs, examining quality and performance
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles
- Safely and effectively handled wide range of cleaning products and solutions
- Performed preventive maintenance and repairs on various types of equipment
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications
- Completed preventive maintenance on machines to enhance production and maintain quality
- Improved overall company culture by cultivating a positive work environment and fostering teamwork
- Boosted volunteer retention rates by creating a welcoming, positive environment and offering support throughout their experiences
- Streamlined event planning processes by implementing efficient organizational tools and strategies
- Prepared and distributed snacks and lunches, taking care to avoid cross-contamination for children with allergies
- Planned and developed youth activities under guidance of coordinator
- Worked positively with at-risk youths
- Communicated with individual program participants and implemented special instructions received from parents
- Enhanced communication among group members through regular check-ins and discussion sessions, fostering stronger connections between peers
- Promoted youth learning and skills development through special events, games and group activities
Wheelchair Agent
Prospect
03.2019 - 05.2019
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service
Bingo Sales
St Turibius Church
12.2015 - 11.2018
- Supported fundraising efforts for charitable organizations by hosting special bingo events that generated revenue for the cause while providing entertainment for participants
- Contributed to increased event attendance by actively promoting upcoming games through various channels such as social media or community outreach efforts
- Elevated game atmosphere by incorporating background music or themed decorations, creating an immersive environment that added excitement for participants
- Ensured accurate payouts to winners by diligently verifying winning cards and adhering to established prize structures
- Promoted a positive gaming environment by maintaining professional conduct and addressing player concerns with empathy and understanding
Education
High School Diploma -
John Hancock High School
Chicago, IL06.2016
Skills
- Customer Engagement
- Team Management
- Product Knowledge
- Brand Awareness
- Diverse cultural understanding
- Public Speaking
- Packaging and labeling
- Cleaning and organizing
- Picking and packing
Additional Information
Successfully completed federal background check to sell TSA Pre-check
Timeline
Warehouse Worker
Homechef
07.2024 - 10.2024
Clear Ambassador Security and Sales
Clear
04.2022 - 05.2024
Sales Associate
Menards
10.2021 - 02.2022
Package Handler Lead
FedEx
12.2020 - 08.2021
Wheelchair Agent
Prospect
03.2019 - 05.2019
Bingo Sales
St Turibius Church
12.2015 - 11.2018
Maintenance/Supervisor of Care
St Turibius Church
09.2013 - 03.2020
High School Diploma -
John Hancock High School
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