ENRIQUE VILLAGRANA

Experienced in building strong relationships and delivering exceptional service through personalized interactions.

Collaborate with team to improve service delivery, achieving measurable results.

Foster a welcoming environment, enhancing guest experience and staff morale.

Streamlined bar service operations through precise inventory management and efficient drink preparation, while maintaining exceptional guest satisfaction standards.

Delivered exceptional client service by creating welcoming environments, managing appointments, and facilitating transactions. Skilled in opening new accounts, educating clients on digital banking tools, and promoting financial solutions to meet individual goals. Built strong relationships through active listening and empathy, while ensuring compliance with policies and operational accuracy. Experienced in branch operations, including cash management and auditing processes.

Accepting both cash and check transactions, verifying customer accounts

Responsible for maintaining accurate cash handling procedures

Prioritizing all customers with exceptional customer service.

Process deposits, validate slips, ensure daily cash/check balance accuracy, enhance customer service.

Streamlined daily banking operations through meticulous cash handling, transaction verification, and deposit processing while maintaining exceptional service standards.

Implemented robust reconciliation protocols for end-of-day balancing, enhancing accuracy and reducing processing time for customer transactions.