Enrique Watson
Woodbine,MD
Summary
I am a reliable individual who is keen on gaining new experiences and becoming an addition/asset to the product of any place of work. I am also dedicated and make sure that I do whatever tasks my employer needs me to get done. I am also a good team player that is capable of being an adequate leader and feel that I would be a strong addition to any establishment that is looking to bring me on board.
Overview
5
5
years of professional experience
Work History
Front Desk Attendant & Arena Attendant
Columbia Association (Columbia Gym)
02.2024 - Current
- Giving members a welcoming experience once they walk into the gym;
- Answering any and all questions that members and prospective members may have;
- Answering the front desk telephone and assisting callers;
- Checking members into the gym;
- Registering members for fitness classes and programs
- Monitoring the basketball arena and ensuring that members and guests are behaving in a civil and orderly manner
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
- Conducted guided tours and informed guests about programs offered.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Attendant, Arena Monitor, and Fitness Club Attendant
Columbia Association (Supreme Sports Club)
01.2023 - Current
- Giving members a welcoming experience once they walk into the gym;
- Answering any and all questions that members and prospective members may have;
- Answering the front desk telephone and assisting callers;
- Checking members into the gym; Registering members for fitness classes and programs.
- Learned and adapted quickly to new technology and software applications.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided professional services and support in a dynamic work environment.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
Security Officer
Signal of Silver Spring
12.2022 - 01.2023
- Safeguarded an apartment complex and made sure that all security checkpoints were clear and that there was no strange activity of any sort going on
- Made sure that tenants were not present in the lobby from the hours of 12am-7am
- Made reports of anything that seemed out of the ordinary (i.e
- Lost property, open car windows, tenants being where they weren't supposed to be, etc.)
- Communicated with local police about criminal activity
- Wrote detailed reports on property damage, theft, unauthorized persons present, and other unusual occurrences
- Observing and reporting criminal activity.
- Conducted regular patrols of key areas to spot and control security concerns.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Reported suspicious activities and persons to law enforcement.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Door Staff & Security Monitor
Pub Dog Pizza & Drafthouse
10.2022 - 01.2023
- Walked around the bar to make sure patrons and customers were behaving in a civil and orderly manner
- Checked ID's to make sure patrons were of age before allowing them to enter the bar
- Assisted bartenders with cleaning drinking mugs and glasses
- Served as a deterrent to criminal activity, vandalism, and misconduct, allowing the business to operate in a secure environment
- Greeted guests professionally and courteously in order to create a welcoming environment while keeping safety in mind.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Delivery Driver
Amazon Delivery Station DMD6 (Transfer From DLD1)
09.2022 - 12.2022
- Drove a company truck for pick-ups and deliveries in the local and intra-state areas
- Drove a delivery vehicle that is both safe and efficient
- Spoke with customers on the phone as well as in person
- Followed all company policies and procedures during my shift
- Use safe and secure loading methods to avoid damaging goods.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Delivery Driver
Amazon DLD1
07.2022 - 09.2022
- Delivered Amazon packages to customers in select areas based on my route
- Built positive working relationships with customers by responding to questions and concerns
- Drove a company truck for pick-ups and deliveries in the local and intra-state areas
- Loaded and secured items in trucks to avoid parcel damage during delivery
- Handled customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
- Spoke with customers on the phone as well as in person
- Made deliveries of up to 400 packages.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Verified accuracy of all deliveries against order forms.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Inspected load security and checked for damages.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Overnight Stocker
Dollar Tree
04.2022 - 06.2022
- Organized and stocked shelves inside the store
- Rearranged merchandise throughout the assigned section to give shelves and racks a professional appearance
- Did some light cleaning and housekeeping, such as throwing away trash and cardboard and sweeping and mopping the floors
- Realigned merchandise throughout the assigned section to give shelves and racks a professional appearance
- Took all of the boxes and trash off the sales floor and processed it through compactors
- Met incoming trucks and moved pallets to staging areas with forklifts
- Kept the aisles clear and clean to avoid accidents and make it easier for others to pass by while restocking
- Loaded and unloaded delivery trucks or vans to keep the store's inventory up to date.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
Office Assistant (Veterans Affairs)
Prince George's Community College- Main Campus
12.2019 - 04.2020
- Stayed after class on scheduled school days to aid Veterans Affairs office representatives with what they needed help with
- Interacted with school staff and students on a daily basis.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Supported staff on special assignments and ad hoc projects.
- Created and maintained detailed records of all office activities.
- Edited documents to keep company materials free of grammar errors.
- Input data into spreadsheets and databases.
Grocery Bagger
Joint Base Andrews Commissary
09.2019 - 04.2020
- Bagged groceries for customers and pushed their carts out to their vehicles
- Loaded groceries into their vehicles for them.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Pleasantly greeted customers and provided prompt and courteous service.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Collected carts from parking lot and designated return locations.
- Bagged customer purchases while paying mind to industry best practices.
- Worked together with cashiers to guarantee customer satisfaction.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Communicated with cashiers and customers to learn about bagging needs.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Maintained customer satisfaction by assisting with carrying out goods.
- Returned unwanted merchandise and retrieved specially requested products.
Education
Vocational - Advanced Tractor-Trailer Training
All-State Career School
Baltimore, MD03.2024
No Degree - Criminal Justice
Howard Community College
Columbia, MD12.2022
No Degree - Human Services and General Studies
Prince George's Community College
Largo, MD12.2021
High School Diploma -
Fairmont Heights High School
Landover, MD05.2019
Skills
- Bilingual (English and Spanish)
- Security Monitoring
- Truck Driving and Box Truck Driving
- Customer Service Experience
- Retail Experience
- Multi-Line Phone Systems
- Guest Relations
- Time Management
- Customer service expertise
- Exceptional communication
- Safety and security procedures
- Mail and packages
- Conflict Management
- Front Desk Management
- Oral and written communications
- POS Systems
- Listening Skills
- Conflict and issue documentation
- Customer Service
- Reservations
References
-Suhavi Grewal, Programs Supervisor (Supreme Sports Club)
- Phone Number: 443-812-3264
- Work Email: suhavi.grewal@columbiaassociation.org
- Years Known: 2
-Sjonya Nicole Woods, Front Desk Supervisor (Supreme Sports Club)
- Phone Number: 443-818-2777
- Work Email: sjonya.woods@columbiaassociation.org
- Years Known: 2
-Dwight Jefferson, (Former Principal & Mentor)
- Phone Number: 703-217-0195
- Email: djefferson0317@gmail.com
- Years Known: 11
-Armonie Lane (Close Friend)
- Phone Number: 443-896-8071
- Work Email: armonie.lane@columbiaassociation.org
- Years Known: 2
-Darrius Croal (Close Friend)
- Phone Number: 443-979-3285
- Work Email: darrius.croal@columbiaassociation.org
- Years Known: 1
Timeline
Front Desk Attendant & Arena Attendant
Columbia Association (Columbia Gym)
02.2024 - Current
Front Desk Attendant, Arena Monitor, and Fitness Club Attendant
Columbia Association (Supreme Sports Club)
01.2023 - Current
Security Officer
Signal of Silver Spring
12.2022 - 01.2023
Door Staff & Security Monitor
Pub Dog Pizza & Drafthouse
10.2022 - 01.2023
Delivery Driver
Amazon Delivery Station DMD6 (Transfer From DLD1)
09.2022 - 12.2022
Delivery Driver
Amazon DLD1
07.2022 - 09.2022
Overnight Stocker
Dollar Tree
04.2022 - 06.2022
Office Assistant (Veterans Affairs)
Prince George's Community College- Main Campus
12.2019 - 04.2020
Grocery Bagger
Joint Base Andrews Commissary
09.2019 - 04.2020
Vocational - Advanced Tractor-Trailer Training
All-State Career School
No Degree - Criminal Justice
Howard Community College
No Degree - Human Services and General Studies
Prince George's Community College
High School Diploma -
Fairmont Heights High School
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