Enrique A Sorondo
Miami,FL
Summary
My objective is to obtain a position as IT Networking Man ger, where I could use and merge my education and professional experience while having the opportunity to advance and grow in the company . Profile +9 years of experience in technical support services.
Overview
20
20
years of professional experience
Work History
Help Desk Administrator
AzamaraCruiseSale
07.2023 - Current
- IT/Support Help Desk Level ½.
- Provide remote and Onsite technical support for clients and N users.
- Provide technical support for Office 365, Windows Server 2008,2016,2019, Azure, Mac OS, Linux ξ Provide onsite and remote installation.
- Provide technical support f or all Users. (500users)
- Maintain the overall desktop environment including hardware installation and follow-on operating systems.
- Monitor and support Connect Wise Helpdesk ticketing system.
- Helpdesk dispatcher All regions escalation issues accordingly & keeping constant channel of communication open with N user during escalation.
- Monitor server activity on onsite servers such VOIP and Active Directory
Help Desk Technician
Ardurra Group
02.2022 - 07.2023
- IT/Support Help Desk Level ½.
- Provide remote and Onsite technical support for clients and N users.
- Provide technical support for Office 365, Windows Server 2008,2016,2019, Azure, Mac OS, Linux ξ Provide onsite and remote installation.
- Provide technical support for all Users. (1000 users)
- Maintain the overall desktop environment including hardware installation and follow-on operating systems.
- ξ Monitor and support Connect Wise Helpdesk ticketing system.
- Helpdesk dispatcher All regions escalation issues accordingly & keeping constant channel of communication open with N user during escalation.
- Monitor server activity on onsite servers such VOIP and Active Directory
IT Support Specialist
SolveIT1 LLC
11.2011 - 02.2022
- Provide technical support for CRM, Office 365, Windows Server 2008.
- Provide onsite and remotely installation.
- Provide technical support for all Users. ( 89 users).
- Provide hardware support for desktops and laptops.
- Monitor server activity on onsite servers such VOIP and Active Directory.
IT Technician/Head Installer
Retail Technology Experts
10.2009 - 11.2011
- Provide remote and onsite technical support for clients.
- Provide technical support for Retail Pro, Counter Point, and RMS.
- Provide onsite and remotely installation on Point of Sales for all retail store.
IT Support Specialist
Miami Dolphins Corporate Headquarters
07.2009 - 11.2011
- Provide technical support for all users.
- Provide hardware support for desktops and laptops.
- Provide software support in custom made application, Microsoft Office, and OS such as MAC, OS X, Windows, and Linux.
- Provide technical support during critical periods such as Football and Baseball games, and concerts.
- Monitor Server activity and locate issues in transactions.
Sales Executive
Ocasa Logistics Solutions
07.2003 - 05.2007
- Developed sales and account strategies to maximize potential revenue.
- Aligned client needs with our services to satisfy customers requirements.
- Developed new relationships and grow existing relationships.
- Prepared proposals and presentations for new and existing accounts.
Sales Associate/ IT Support
Red Ventures / DIRECTV
07.2003 - 05.2007
- Proactively source, qualify, and close new customer from cold calls, marketing campaigns and inbound inquires.
- Attained and exceeded monthly sales goal.
- Maintained accurate and timely prospect and customer information in sales. ③ Technical aptitude/skills to learn multiple computers applications.
- Performed hardware support for Desktop machines and laptops work with DELL, HP and software support and installation work with Offices, XP, Windows 98, Linux.
Education
B.S - Information Technology: Technical Management in Networking
Devry University
Miami, FL2010
A.D - Information Technology: Computer Networking System
ITT
Miami, FL2006
Skills
- Successful in solving technical issues Strength implementing new products
- Experienced in follow-through Available to provide IT services
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Help Desk Administrator
AzamaraCruiseSale
07.2023 - Current
Help Desk Technician
Ardurra Group
02.2022 - 07.2023
IT Support Specialist
SolveIT1 LLC
11.2011 - 02.2022
IT Technician/Head Installer
Retail Technology Experts
10.2009 - 11.2011
IT Support Specialist
Miami Dolphins Corporate Headquarters
07.2009 - 11.2011
Sales Executive
Ocasa Logistics Solutions
07.2003 - 05.2007
Sales Associate/ IT Support
Red Ventures / DIRECTV
07.2003 - 05.2007
B.S - Information Technology: Technical Management in Networking
Devry University
A.D - Information Technology: Computer Networking System
ITT
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