Enrique G. Gomez-Chavez

• Supervised all areas of restaurant to keep it clean and well-maintained.
• Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
• Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
• Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
• Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
• Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
• Pitched in to help host, waitstaff, bussers, and kitchen staff during exceptionally busy times such as dinner hour.
• Conducted regular performance evaluations, providing constructive feedback for professional growth.

• Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
• Upheld brand reputation through strict adherence to corporate policies and guidelines relating to guest interactions and facility maintenance.
• Increased customer service ratings significantly through personable service.
• Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
• Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
• Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
• Optimized staffing schedules based off expected sales, and sporting events maximizing productivity without compromising on service quality.
• Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
• Scheduled work hours for 60+ employees to achieve adequate manpower coverage.
• Reduced costs through effective budget management while maintaining exceptional service levels.

Previous Titles Held:

• Kitchen Manager
• Assistant Manager
• Shift Lead
• Certified Trainer
• Line Cook