Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I am also a very motivated person with a drive to success and help other to achieve their goals. Seeking an opportunity to help make a change for good in this world.
Overview
25
25
years of professional experience
Work History
Owner
E&A Landscape & Lawncare Services LLC
05.2015 - Current
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Trained and motivated employees to perform daily business functions.
Managed day-to-day business operations.
Evaluated suppliers to maintain cost controls and improve operations.
Consulted with customers to assess needs and propose optimal solutions.
Established, optimized and enforced business policies to maintain consistency across industry operations.
Trained and developed team members to build human capital.
Discovered areas of improvement by generating quarterly operational and sales reports.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Generated revenues yearly and effectively capitalized on industry growth.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Reduced operational risks while organizing data to forecast performance trends.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Supervisor
University of Utah Health Care
09.1999 - 03.2012
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Developed and implemented customer service policies to enhance satisfaction.
Boosted team performance by developing customer service training materials and conducting service training.
Solicited customer feedback to identify and improve on areas of weakness.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Observed packing operations to verify conformance to specifications.
Developed effective improvement plans in alignment with goals and specifications.
Created and managed project plans, timelines and budgets.
Maintained database systems to track and analyze operational data.
Generated reports detailing findings and recommendations.
Educated staff on organizational mission and goals to help employees achieve success.
Evaluated staff performance and provided coaching to address inefficiencies.
Conducted regular reviews of operations and identified areas for improvement.
Helped meet changing demands by recommending improvements to business systems or procedures.
Education
No Degree - Business Administration
Salt Lake Community College
Salt Lake City, UT
High School Diploma -
Salt Lake Community High School
Salt Lake City Utah
06.1993
Skills
Relationship Building
Business Administration
Labor Relations
Verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
Owner
E&A Landscape & Lawncare Services LLC
05.2015 - Current
Supervisor
University of Utah Health Care
09.1999 - 03.2012
No Degree - Business Administration
Salt Lake Community College
High School Diploma -
Salt Lake Community High School
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