Enrique T Cisneros
San Diego,CA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
28
28
years of professional experience
Work History
Gerneral Manager
Kaizen Collision Center
Lemon Grove, CA
10.2020 - 07.2024
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Recruited, interviewed and hired qualified staff for open positions.
General Manager
Caliber Collision
San Diego , CA
07.2002 - 11.2020
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
General Manager
Fix Auto
San Diego , CA
03.1996 - 11.2002
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored progress by establishing plans, budgets and measuring results.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
Skills
- Business Development
- Customer Retention
- Staff Supervision
- Sales
- Financial Administration
- Program Administration
- Customer Relationship Management
- Workflow Planning
- Administrative Skills
- Budgeting and cost control strategies
- Employee Development
- Staff Motivation
Affiliations
Love building old car and motorcycles \ Boating and fishing with family \ Family Time is the very important \ Travel and exploring new places\ Always do my best at anything I set my mind to doing
Timeline
Gerneral Manager - Kaizen Collision Center
10.2020 - 07.2024
General Manager - Caliber Collision
07.2002 - 11.2020
General Manager - Fix Auto
03.1996 - 11.2002
Cerritos College - ,
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