Enriquez Chapa
San Antonio,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
19
19
years of professional experience
Work History
Coil Tubing Supervisor
Gladiator Energy Services
Pecos , TX
02.2024 - Current
- Adhered to all company policies regarding safety procedures and protocols while onsite or in office setting.
- Provided daily supervision to a team of up to 5 Coil Tubing Operators, ensuring safe and efficient operations.
- Ensured proper completion of paperwork for jobs, including job tickets, timesheets, material tracking logs.
- Conducted safety meetings with the crew to ensure compliance with company policies and procedures.
- Created detailed reports outlining project progress on a daily basis.
- Coordinated transportation of personnel and equipment between locations as necessary.
- Assisted in the training of new operators as needed.
- Performed regular maintenance on equipment, including troubleshooting and repairs.
- Developed and maintained positive relationships with customers by providing exceptional customer service.
Operator Specialist
Eastern Energy Services
Pleasanton, TX
09.2023 - Current
- Performed regular inspections to ensure safety compliance with OSHA regulations.
- Monitored inventory levels and ordered supplies as needed.
- Trained personnel on proper use of equipment and safety procedures.
- Investigated root causes of process failures through detailed analysis and troubleshooting techniques.
- Reported failures, malfunctions or wear issues on equipment to supervisor.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
Business Banking Customer Service Representative
PNC Bank
San Antonio, TX
10.2020 - 08.2023
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, online banking concerns and other customer service related issues.
- Tier 2 trained
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Provided accurate information regarding products and services while while providing exceptional customer service.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Taking customer feedback and logging customers complaints in the complaint tool.
- Offered resolutions to de-escalate calls and solve customer issues.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained all Metrics within goal
- Efficiently toggled between multiple screens
Supervisor
Gladiator Energy
Houston, TX
03.2019 - 03.2020
- Supervise crew on and off location while maintaining the safety as first priority.
- Cary out task at hand on location while keeping great communication with company representative
- Cary out daily job reports and tickets and providing updated info with office
- Maintain equipment while performing stims and making sure all was job ready to prevent down time or equipment failure
- Keep constant communication with office or field supervisor of daily operations
- Approve crews weekly time sheets
- Making sure all calculations are correct while on a job when it comes to well operations and equipment operations
- Trouble shooting any issues with equipment and getting issue fixed to prevent down time.
- Complete monthly expense reports
Field Supervisor
Cogent Energy Services
Orange Grove , TX
04.2018 - 03.2019
- Supervise crew on and off location while maintaining the safety as first priority.
- Cary out task at hand on location while keeping great communication with company representative
- Cary out daily job reports and tickets and providing updated info with office
- Maintain equipment while performing stims and making sure all was job ready to prevent down time or equipment failure
- Keep constant communication with office or field supervisor of daily operations
- Approve crews weekly time sheets
- Making sure all calculations are correct while on a job when it comes to well operations and equipment operations
- Trouble shooting any issues with equipment and getting issue fixed to prevent down time.
- Complete monthly expense reports
Supervisor
Yellow Jacket
Victoria , TX
05.2017 - 03.2018
- Supervise crew on and off location while maintaining the safety as first priority.
- Cary out task at hand on location while keeping great communication with company representative
- Cary out daily job reports and tickets and providing updated info with office
- Maintain equipment while performing stims and making sure all was job ready to prevent down time or equipment failure
- Keep constant communication with office or field supervisor of daily operations
- Approve crews weekly time sheets
- Making sure all calculations are correct while on a job when it comes to well operations and equipment operations
- Trouble shooting any issues with equipment and getting issue fixed to prevent down time.
- Complete monthly expense reports
Supervisor
High Capacity Coil
Alice, TX
11.2015 - 05.2017
- Supervise crew on and off location while maintaining the safety as first priority.
- Cary out task at hand on location while keeping great communication with company representative
- Cary out daily job reports and tickets and providing updated info with office
- Maintain equipment while performing stims and making sure all was job ready to prevent down time or equipment failure
- Keep constant communication with office or field supervisor of daily operations
- Approve crews weekly time sheets
- Making sure all calculations are correct while on a job when it comes to well operations and equipment operations
- Trouble shooting any issues with equipment and getting issue fixed to prevent down time.
- Complete monthly expense reports
Supervisor
Pioneer Energy
Three Rivers, TX
11.2013 - 10.2015
- Supervise crew on and off location while maintaining the safety as first priority.
- Cary out task at hand on location while keeping great communication with company representative
- Cary out daily job reports and tickets and providing updated info with office
- Maintain equipment while performing stims and making sure all was job ready to prevent down time or equipment failure
- Keep constant communication with office or field supervisor of daily operations
- Approve crews weekly time sheets
- Making sure all calculations are correct while on a job when it comes to well operations and equipment operations
- Trouble shooting any issues with equipment and getting issue fixed to prevent down time.
- Complete monthly expense reports
Operator
Weatherford
Longview , TX
08.2010 - 10.2015
- Reported failures, malfunctions or wear issues on equipment to supervisor.
- Learned and followed safety and emergency procedures.
- Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs).
- Taught new employees machine operation techniques and important business procedures.
- Rotated among various workstations, performing work necessary to meet production needs.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Troubleshot and diagnosed equipment malfunctions to minimize downtime.
Operator
Allice Chalmers
Corpus Christi, TX
08.2007 - 09.2009
- Repacked fluid ends and made sure all fluids were topped off
- Replace all parts used to repack pump to use on location if needed during operations
- Mixed chemicals while pumping as needed.
- Operated crane on location during rig up and set up
- Operated N2 when needed and topped off when needed
- Operated coil and maintained unit to prevent any down time
- Kept track of inventory and replaced or requested when supply was low
Operator
C&J Energy Services
Robstown, TX
05.2005 - 08.2007
- Reported failures, malfunctions or wear issues on equipment to supervisor.
- Learned and followed safety and emergency procedures.
- Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs).
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Troubleshot and diagnosed equipment malfunctions to minimize downtime.
- Checked control panel and gauges during equipment operation.
Education
Well Control
Well Control School
Online06-2024
Skills
- Leadership
- Goal-oriented
- Processes and procedures
- Complaint resolution
- First Aid/CPR
- Bills of Lading
- Team Building
- Mentoring and coaching
- CDL Class A with tanker endorsement
- Problem Resolution
- Forklift Operation
- Team Management
- Project Organization
- Business Operations
- Safety inspections
- Equipment Operation
- Inventory management
- Supervision
- Organization
- Planning and Coordination
- Inbound and Outbound Calling
- Call Management
- Customer Service
References
References available upon request.
Timeline
Coil Tubing Supervisor
Gladiator Energy Services
02.2024 - Current
Operator Specialist
Eastern Energy Services
09.2023 - Current
Business Banking Customer Service Representative
PNC Bank
10.2020 - 08.2023
Supervisor
Gladiator Energy
03.2019 - 03.2020
Field Supervisor
Cogent Energy Services
04.2018 - 03.2019
Supervisor
Yellow Jacket
05.2017 - 03.2018
Supervisor
High Capacity Coil
11.2015 - 05.2017
Supervisor
Pioneer Energy
11.2013 - 10.2015
Operator
Weatherford
08.2010 - 10.2015
Operator
Allice Chalmers
08.2007 - 09.2009
Operator
C&J Energy Services
05.2005 - 08.2007
Well Control
Well Control School
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