Ensar Jahijagic
New York,NY
Summary
Dedicated Building Superintendent with extensive hands on experience in residential property maintenance, repairs, renovations, and tenant services. Seeking a position where I can maintain safe, efficient, and well-managed building operations while providing excellent service to residents and management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Building Maintenance Worker
Yorkshire House
05.2025 - Current
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
- Installed new locks, door handles, and door closers..
- Streamlined waste management processes, significantly reducing environmental impact and promoting recycling.
- Responded to emergency fire alarms, plumbing leaks and power outages to implement swift resolutions.
- Improved building safety by conducting regular inspections and addressing potential hazards promptly.
- Handled minor landscaping tasks such as lawn care or snow removal when required to maintain an attractive property appearance.
- Installed and maintained security systems to reduce vulnerabilities, using cameras, locks and alarms.
- Maintained building aesthetics, performing regular painting and repair work to enhance visual appeal.
- Maintained cleanliness and organization throughout common areas and facilities, promoting a positive living environment for tenants.
- Responded to after-hours maintenance emergencies as needed, providing prompt and effective solutions to minimize impact on tenants.
- Reported issues to property manager so effective resolutions could be put into place.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Safely and effectively handled wide range of cleaning products and solutions.
- Repaired and replaced pumps, valves and motors.
- Positively engaged with customers and maintained professional appearance as company representative.
- Followed instructions from supervisor regarding daily job tasks and duties.
Building Superintendent
Stellar Management
09.2017 - Current
- Developed strong relationships with tenants, resulting in increased lease renewals and satisfaction rates.
- Implemented a preventative maintenance program, significantly reducing downtime due to equipment failure.
- Maintained detailed records of all work completed, including costs, materials used, and time spent on each task for easy reference.
- Inspected grounds and facilities to identify necessary repairs.
- Increased tenant satisfaction by promptly addressing concerns and resolving any conflicts between residents or staff members.
- Kept common areas clean and well-maintained, contributing to a welcoming environment for tenants.
- Collected rent, deposits and payments from tenants.
- Responded efficiently to after-hours emergencies on-site providing timely solutions and minimizing potential damages.
- Enhanced building safety by conducting regular inspections and addressing maintenance issues promptly.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Streamlined operations by creating efficient schedules for cleaning, landscaping, and other routine tasks.
- Planned and scheduled general maintenance, major repairs and remodeling projects.
Assistant Building Superintendent
XL Real Property Management
05.2019 - 09.2023
- Implemented new protocols boosting tenant satisfaction through 15 emails and phone calls a day
- Improved communication among building staff by organizing regular meetings and promoting open dialogue about concerns or suggestions.
- Streamlined work orders for improved efficiency, resulting in faster response times to tenant requests.
- Coordinated with contractors to ensure timely completion of projects without disrupting tenants'' daily routines.
- Completed thorough documentation of maintenance activities, ensuring accurate records for compliance and future reference.
- Managed emergency situations effectively, minimizing damage and prioritizing resident safety during crises such as power outages or plumbing issues.
- Contributed to a positive living environment by fostering relationships with residents and providing exceptional customer service.
- Kept fire protection and security systems updated with required maintenance, inspections and documentation.
- Performed minor repairs on HVAC systems, electrical components, and other building systems as necessary to maintain optimal functionality.
- Recorded and reported unusual and irregular conditions to general manager.
- Maintained safety standards by conducting regular inspections, identifying potential hazards, and taking corrective action as needed.
- Supported property value growth by maintaining clean, well-maintained facilities that attracted prospective tenants.
- Oversaw safe and secure environment throughout property and trained staff for maximum performance.
- Served as a liaison between residents and management, addressing concerns diplomatically while enforcing community rules fairly.
- Collaborated with building management to develop budgets and allocate resources for optimal building performance.
- Supervised facility crew and general maintenance schedules.
- Inspected grounds, equipment, and overall building to uphold safe and aesthetically pleasing standard.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Positively engaged with customers and maintained professional appearance as company representative.
- Repaired and replaced pumps, valves and motors.
- Safely and effectively handled wide range of cleaning products and solutions.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Construction Supervisor
Cornerstone TFC
01.2017 - 05.2019
- Supervised 10-15 field crews to maximize quality and work efficiency.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Improved project efficiency by streamlining communication between construction teams and stakeholders.
- Managed change orders professionally, negotiating fair adjustments in scope or cost with clients when necessary.
Painting Apartments
Self Employed Services
07.2014 - 09.2017
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations, and provided exceptional service through 5-10 phone calls and emails a day.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Delivered services to customer locations within specific timeframes.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Cable Installation Technician
Aki Kitchen Cabinets
03.2011 - 07.2014
- Enhanced cabinet installation efficiency by streamlining processes and utilizing advanced tools.
- Developed strong relationships with clients, ensuring clear communication and understanding of their needs through 5-10 emails and calls a day.
- Managed inventory of materials and hardware ensuring all necessary components are readily available for each project.
- Improved overall project aesthetics by applying attention to detail in all aspects of cabinet installation.
- Increased customer satisfaction by providing timely and high-quality cabinet installations.
- Utilized problem-solving skills to overcome challenges during cabinet installations effectively without compromising quality or timeline expectations.
- Provided exceptional customer service by addressing concerns, answering questions, and offering professional guidance when needed.
- Maintained neat, clean and hazard-free sites.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Measured, cut and installed drywall, paneling and other materials.
- Specialized in foundations, framing and finish carpentry.
- Installed insulation, trim and other finishing touches.
Building Maintenance Worker
Bukalo Contracting
05.2009 - 02.2011
- Installed new locks, door handles, and door closers.
- Managed inventory of tools, equipment, and supplies necessary for routine maintenance tasks while minimizing waste or excess spending.
- Coordinated with contractors through several phone calls and emails during construction or remodeling projects, overseeing their work quality while adhering to established timelines.
- Collaborated with building management to establish a comprehensive preventive maintenance schedule.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
- Improved building safety by conducting regular inspections and addressing potential hazards promptly through 5-10 phone calls and emails daily.
- Handled minor landscaping tasks such as lawn care or snow removal when required to maintain an attractive property appearance.
Education
Associate of Arts - Information Technology
University
Novi Pazar 10.2008
Skills
- Safety Compliance
- Tenant Relations
- Construction
- Drywall repair
- Waste management
- Work order management
- Property maintenance
- Emergency response
- Pest control
- Problem-solving abilities
- Teamwork and collaboration
- Construction supervision
- Building repairs
Certification
- Certified Facility Manager (CFM) - International Facility Management Association
- Building Systems Maintenance Certificate - Building Owners and Managers Institute
Languages
Spanish
Beginner (A1)
French
Beginner (A1)
German
Beginner (A1)
Timeline
Building Maintenance Worker
Yorkshire House
05.2025 - Current
Assistant Building Superintendent
XL Real Property Management
05.2019 - 09.2023
Building Superintendent
Stellar Management
09.2017 - Current
Construction Supervisor
Cornerstone TFC
01.2017 - 05.2019
Painting Apartments
Self Employed Services
07.2014 - 09.2017
Cable Installation Technician
Aki Kitchen Cabinets
03.2011 - 07.2014
Building Maintenance Worker
Bukalo Contracting
05.2009 - 02.2011
Associate of Arts - Information Technology
University