Summary
Overview
Work History
Education
Skills
Timeline
Generic
Entesar Selim

Entesar Selim

Middletown,PA

Summary

Accomplished flight attendant and Guest service professional with established history of efficiently addressing intricate challenges and securing guest loyalty.

Overview

14
14
years of professional experience

Work History

Guest Service Representative

Hilton
Harrisburg, PA
08.2024 - Current
  • Greeted guests upon arrival to create welcoming atmosphere.
  • Provided detailed information on hotel amenities, services, and local attractions.
  • Verified customer credit to establish payment methods for accommodations.
  • Responded promptly to inquiries and room requests via online platforms, phone, and email.
  • Collaborated with staff to enhance guest experience and streamline check-in processes.
  • Executed administrative tasks including filing documents and balancing end-of-shift reports for transaction accuracy.

Customer Service Technical Specialist

BOOKING.COM
Cairo
09.2021 - 10.2023
  • Mediated complex issues between international guests and partners via phone communication.
  • Utilized various IT tools and browsers to ensure accurate information delivery.
  • Responded to global customer inquiries through calls, emails, and messages in English.
  • Maintained exceptional customer service standards to achieve high satisfaction ratings.
  • Served as primary contact for project status updates among all stakeholders.
  • Executed digital marketing strategies that resulted in excellent customer service ratings.
  • Collaborated with clients to identify and define project requirements, scope, and objectives.
  • Coordinated project management activities, including resources, equipment, and documentation.

Flight Attendant

Saudi Arabian airlines
Jeddah, Saudi Arabia
08.2011 - 08.2020
  • Achieved stellar customer service ratings through dedicated support and guidance.
  • Oversaw crew members and flight personnel to ensure exceptional service delivery.
  • Executed all flight attendant duties while mentoring team members in best practices.
  • Assisted customers with requests, ensuring satisfaction and timely responses.
  • Collected customer feedback to enhance service quality and address concerns.
  • Monitored adherence to safety procedures among crew and passengers at all times.
  • Managed on-board catering logistics, ensuring quality, presentation, and compliance with special orders.

Education

B.Sc. - Accounting

Tanta University
09-2013

Skills

  • Conflict resolution
  • Effective communication
  • Troubleshooting expertise
  • Service ethics
  • Attention to detail
  • Bilingual proficiency
  • Guest relations management
  • Reservation oversight
  • Customer relationship management
  • Documentation and reporting

Timeline

Guest Service Representative

Hilton
08.2024 - Current

Customer Service Technical Specialist

BOOKING.COM
09.2021 - 10.2023

Flight Attendant

Saudi Arabian airlines
08.2011 - 08.2020

B.Sc. - Accounting

Tanta University

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