ENTON TOCAJ
Warehouse Manager
Strongsville,OH
Summary
Customer-oriented manager with 20+ years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
26
26
years of professional experience
Work History
Shipping Team Leader
Vitamix
Strongsville, Ohio
02.2020 - Current
- Provide exceptional leadership to a team of 18 shipping employees in a fast-paced warehouse environment
- Ensure team performance, productivity, and adherence to quality standards
- Develop and implement efficient workflows and operational procedures, significantly improving productivity and operational efficiency, contributing directly to business growth
- Strategize and execute process improvements in shipping operations, leading to reduced delivery times and enhanced customer satisfaction
- These improvements continually lead to an increase in repeat business and customer loyalty
- Organize and lead comprehensive training programs for new employees, equipping them with necessary sales techniques and product knowledge
- Ensure smooth, efficient, and safe operations by enforcing compliance with company policies and regulations, fostering a positive and productive work environment
- Collaborate effectively with various internal teams to streamline operations and meet company-wide objectives.
Shipping Coordinator II
Vitamix
Strongsville, Ohio
05.2017 - 02.2020
- Oversaw daily shipping operations, ensuring that procedures ran smoothly and efficiently
- Collaborated with cross-functional teams to fulfill shipment orders, guaranteeing accurate and prompt delivery to customers, which consistently enhanced customer satisfaction and boosted sales
- Led inventory management initiatives, maintaining optimal stock levels in alignment with customer requirements, thereby facilitating seamless order fulfillment
- Played a pivotal role in onboarding and training new warehouse personnel, establishing a strong foundation for smooth and safe operations, and supporting the improvement of sales productivity
- Implemented process improvements to reduce delivery times and errors, leading to increased customer satisfaction and repeat business.
National Sales Manager
HENRY Inc.
Tirana, Albania
06.2006 - 07.2016
- Led a high-performing sales team of 30, fostering a competitive and collaborative environment that consistently exceeded sales targets and drove revenue growth
- Monitored order fulfillment, vendor agreements, and inspected the quality of products to ensure business operations adhered to established standards and customer requirements
- Designed and executed highly effective sales strategies tailored to the Albanian market, resulting in significant market share expansion and increased business opportunities
- Served as a distinguished representative of the company in international workshops and trade fairs, leveraging these opportunities to expand brand visibility, forge valuable industry connections, and capture new sales prospects.
Warehouse Operations Manager
HENRY Inc.
Tirana, Albania
06.1998 - 06.2006
- Led comprehensive warehouse operations, overseeing inventory levels to minimize stockouts and overstock situations, enhancing order fulfillment efficiency, and ensuring seamless business operations
- Instituted and managed product arrangement strategies, leveraging LIFO (Last In, First Out) or FIFO (First In, First Out) methodologies based on product type and demand patterns, optimizing space utilization, and ensuring easy accessibility of items
- Administered the processing and discharging of incoming shipments, including the receipt and quality inspection of goods
- Meticulously inspected incoming products for quality, adherence to specifications, and conformance to order requirements, ensuring that only products meeting quality standards were accepted and stocked
- Devised and implemented robust outgoing shipment procedures, including the accurate picking and packing of orders, preparing appropriate shipping documentation, and ensuring timely dispatch and delivery to customers
- Fostered a culture of safety and efficiency, implementing warehouse policies and procedures, ensuring regulatory compliance, and conducting routine audits to maintain high standards of operations and workplace safety.
Education
Bachelor of Science - Veterinary Medicine
Agricultural University of Tirana
Skills
- Customer Oriented
- Critical Thinking
- Decision Making
- Leadership and Process Management
- Inventory and Logistics Coordination
- Regulatory Compliance and Customer Relations
- Packing Equipment Operation
- Warehouse Software Systems
- Distribution Management
- Customer Retention
- Business Development
- P&L Management
- Project Management
- Loss Prevention
- Supply Chain Management
- Business Administration
- Quality Management
Languages
- English
- Italian
- Albanian
Languages
English
Native/ Bilingual
Italian
Full Professional
Albanian
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Shipping Team Leader
Vitamix
02.2020 - Current
Shipping Coordinator II
Vitamix
05.2017 - 02.2020
National Sales Manager
HENRY Inc.
06.2006 - 07.2016
Warehouse Operations Manager
HENRY Inc.
06.1998 - 06.2006
Bachelor of Science - Veterinary Medicine
Agricultural University of Tirana
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