Entrence Lampkin
Orlando,FL
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Conscientious Healthcare professional offering over10 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
National Certified Medical Assistant
Advent Health Centra Care
01.2023 - Current
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual patient needs.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Completed EKGs and other tests based on patient presentation in office.
Certified Medical Assistant
UF Health Shands Hospital / Cross Country Staffing
07.2022 - Current
- Promoted health education by creating informative materials on common medical conditions and preventive measures for distribution to patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Increased patient satisfaction with compassionate bedside manner and effective communication skills.
- Maintained strict compliance with HIPAA regulations to protect patient privacy and ensure confidentiality of sensitive information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Strengthened relationships with community resources, such as pharmacies and diagnostic services, to expedite patient care coordination.
- Supported clinical quality improvement efforts through diligent monitoring of vital signs during patient visits.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians during examinations, providing support for various procedures to ensure accuracy and safety.
- Ensured patient safety by maintaining a sterile environment throughout surgery.
- Assisted in complex surgical procedures, demonstrating adaptability and knowledge across multiple disciplines.
- Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
- Collaborated with interdisciplinary teams for optimal patient care before, during, and after surgery.
- Verified identity of patient or operative site.
- Gowned and gloved staff to help team prepare for surgeries.
- Paid close attention to operating procedures for adherence to established surgical techniques.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
National Certified Medical Assistant
Advent Health Centra Care
01.2021 - 09.2022
- Supported clinical quality improvement efforts through diligent monitoring of vital signs during patient visits.
- Leveraged data to meet care coordination needs across settings in conjunction with patient, family, and other care providers.
- Assessed incoming patients quickly and efficiently, determining the appropriate level of care required based on their symptoms.
- Provided emotional support to distressed patients, helping them cope with their illnesses or injuries.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Managed patients with multiple chronic health conditions, acute episodes of care and behavioral health challenges while promoting and supporting prevention and wellness.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Evaluated patient histories, complaints, and current symptoms.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Contributed to a safer work environment by identifying potential hazards and proposing corrective actions.
- Maintained patient privacy by strictly adhering to HIPAA regulations when handling sensitive information.
- Prepared and positioned patient for diagnostic imaging procedures.
- Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
- Prepared and positioned patients for imaging procedures.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
National Certified Medical Assistant
Village Medical
11.2021 - 07.2022
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Assisted physicians during examinations, providing support for various procedures to ensure accuracy and safety.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
National Certified Medical Assistant
Orlando Health Heart And Vascular
11.2020 - 08.2021
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Taught patients about medications, procedures, and care plan instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Collaborated with physicians for effective treatment planning through detailed diagnostic reports.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Ensured patient safety by maintaining a sterile environment throughout surgery.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Assisted with transfer of patients from recovery room to operating room, providing care and support.
- Monitored patient vital signs, reporting changes to surgeon for further investigation.
- Maintained accurate documentation of all surgical activities for record-keeping purposes and quality control analysis.
- Gowned and gloved staff to help team prepare for surgeries.
- Delivered services to customer locations within specific timeframes.
National Certified Medical Assistant
Orlando Health Physician Associates OB/GYN
09.2020 - 08.2021
- Triaged patients in office or by phone to assess severity of conditions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Assisted in the diagnosis and treatment of gynecological conditions with accurate documentation and effective communication.
- Prepared lab specimens for diagnostic evaluation.
- Educated patients on preventive measures, empowering them to take control of their reproductive health.
- Ensured optimal resource utilization by coordinating supply orders with vendors while adhering to budget constraints.
- Demonstrated adaptability during high-pressure situations, remaining professional while prioritizing urgent needs.
- Supported quality care initiatives by participating in continuing education opportunities relevant to the OB/GYN field.
- Provided exceptional patient service while managing check-in/check-out procedures and answering phones promptly.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Assisted doctors in performing routine gynecological exams smoothly while maintaining strict privacy standards throughout the process.
- Delivered services to customer locations within specific timeframes.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Certified Medical Assistant
Orlando Health
10.2018 - 08.2019
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Prepared lab specimens for diagnostic evaluation.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
- Oriented and trained new staff on proper procedures and policies.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong communication and organizational skills through working on group projects.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Delivered services to customer locations within specific timeframes.
- Promoted preventive health measures through educational materials distribution aimed at maintaining children''s overall wellbeing.
National Certified Medical Assistant
Orlando Health At UF Health Cancer Center
11.2017 - 12.2018
- Enhanced patient care by providing comprehensive oncology medical assistance during consultations and treatments.
- Streamlined clinic workflow by efficiently managing patient records, scheduling appointments, and coordinating with healthcare providers.
- Improved patient satisfaction by providing compassionate support and addressing concerns relating to cancer diagnosis and treatment plans.
- Assisted physicians in performing various diagnostic procedures, contributing to the timely detection and treatment of cancer cases.
- Performed venipuncture for blood sample collection, ensuring proper specimen handling and prompt delivery to the laboratory for analysis.
- Supported patients through chemotherapy treatments by monitoring vital signs, administering medications as prescribed, and promptly addressing side effects or complications that arose during therapy sessions.
- Contributed to a positive clinic environment by maintaining clean and organized exam rooms while adhering to infection control protocols.
- Participated in ongoing professional development opportunities to stay current on advances in oncology nursing practices and enhance overall quality of care provided to patients.
- Assisted in preparing patients for radiation therapy sessions by positioning them accurately according to treatment plans developed by radiation oncologists.
- Maintained detailed records of administered treatments such as chemotherapy infusions and immunotherapies, ensuring accurate documentation for each patient''s medical history.
- Provided emotional support and resources for patients and their families, fostering stronger relationships between the healthcare team and those in our care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
National Certified Medical Assistant
Centura Health
12.2013 - 09.2015
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
Certified Nursing Assistant
Winnie Palmer Hospital For Women And Babies
11.2005 - 10.2011
- Transported patients between rooms and appointments or testing locations.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Education
High School Diploma -
Maynard Evans High School
Orlando, FLCertified BMO (Basic X-ray Machine Operator)
Florida Technical College
Orlando, FL09.2023
National Certified Medical Assistant ID#849784
NCCT
10.2014
Certified Medical Assistant
Concorde Career College - Aurora
Aurora, CO12.2013
Certified Nursing Assistant
Westminster Towers
Orlando, FL2004
Skills
- Inventory and supply management
- Lab equipment calibration
- Emergency procedures understanding
- Data Entry
- Medical terminology knowledge
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Medical Records Management
- CPR/AED
- Appointment Scheduling
- Scheduling Software
- Health Insurance Verification
- Chronic Disease Management
- Phlebotomy Training
- Equipment Positioning
- PACS systems
- Patient Positioning
- Diagnostic Exam Assistance
- X-rays
- Radiation Safety Protocols
- Radiographic positioning
- Infection Control
- EMR / EHR
- Organization and Time Management
- Customer Service
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medical Assistant
- Certified BMO (Basic Machine Operator )
Timeline
National Certified Medical Assistant
Advent Health Centra Care
01.2023 - Current
Certified Medical Assistant
UF Health Shands Hospital / Cross Country Staffing
07.2022 - Current
National Certified Medical Assistant
Village Medical
11.2021 - 07.2022
National Certified Medical Assistant
Advent Health Centra Care
01.2021 - 09.2022
National Certified Medical Assistant
Orlando Health Heart And Vascular
11.2020 - 08.2021
National Certified Medical Assistant
Orlando Health Physician Associates OB/GYN
09.2020 - 08.2021
Certified Medical Assistant
Orlando Health
10.2018 - 08.2019
National Certified Medical Assistant
Orlando Health At UF Health Cancer Center
11.2017 - 12.2018
National Certified Medical Assistant
Centura Health
12.2013 - 09.2015
Certified Nursing Assistant
Winnie Palmer Hospital For Women And Babies
11.2005 - 10.2011
High School Diploma -
Maynard Evans High School
Certified BMO (Basic X-ray Machine Operator)
Florida Technical College
National Certified Medical Assistant ID#849784
NCCT
Certified Medical Assistant
Concorde Career College - Aurora
Certified Nursing Assistant
Westminster Towers
- CNA - Certified Nurse Assistant
- CMA - Certified Medical Assistant
- Certified BMO (Basic Machine Operator )
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