Entrone Jones
Charlotte,NC
Summary
Accomplished leader who is focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Also, has proven success to develop and implement business management goals. Creates business strategies, allocates resources, finds ways to increase productivity and assesses employee performance. Energetic motivator who is successful at guiding and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Results-focused individual offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
13
13
years of professional experience
Work History
Operations Manager
Two Men And A Truck
12.2021 - Current
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Formulated processes to reduce downtime and financial loss.
- Partnered with vendors and suppliers to effectively manage and budget.
Chief Executive Officer
Entrone Transport Service LLC
05.2020 - 06.2021
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
- Monitored and maintained high level of on-time delivery reliability service and performance
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Developed key operational initiatives to drive and maintain substantial business growth.
General Manager
Fitness Connection
02.2019 - 04.2020
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Delivery Coordinator
Lowes Home Improvment
08.2017 - 02.2019
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Managed, transmitted and filed delivery paperwork.
- Prepared delivery loads for shipment by overseeing teams, checking containers and coordinating pickups.
- Obtained product specifications along with delivery address, date and contact information.
- Consulted with customers about delivery and order preparation requests.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Completed and submitted logs and paperwork every day to maintain records.
Customer Service Representative
Harris Teeter Supermarkets, Inc
02.2012 - 08.2013
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Directed training and retraining of employees to boost performance and enhance business results.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
BBA - Entrepreneurship
Fayetteville State University
Fayetteville, NC06.2017
High School Diploma -
Heritage High School
Wake Forest, NC06.2013
Skills
- Performance improvement
- Recruitment
- Client Account Management
- Team Leadership
- Relationship building
- Employee scheduling
- Conflict Resolution
- Effective leader
- Deadline-oriented
- Efficient multi-tasker
- Verbal and written communication
- Exceptional interpersonal communication
- Consistently meet goals
- Sales expertise
Timeline
Operations Manager
Two Men And A Truck
12.2021 - Current
Chief Executive Officer
Entrone Transport Service LLC
05.2020 - 06.2021
General Manager
Fitness Connection
02.2019 - 04.2020
Delivery Coordinator
Lowes Home Improvment
08.2017 - 02.2019
Customer Service Representative
Harris Teeter Supermarkets, Inc
02.2012 - 08.2013
BBA - Entrepreneurship
Fayetteville State University
High School Diploma -
Heritage High School
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