Enxhi Garunja
L1 System Administrator
Tirane
Summary
Motivated IT professional with experience in system administration, network support, and customer service. Skilled in Linux and Windows server management, system monitoring, and troubleshooting, with hands-on experience in Azure, Active Directory, and VMware vSphere. Known for problem-solving, adaptability, and ensuring reliable IT operations while supporting both users and infrastructure.
Overview
5
5
years of professional experience
9
9
Languages
Work History
L1 System Administrator
Engineering Albania
02.2025 - Current
- Monitored and optimized system performance, reducing downtime.
- Installed security patches and updates to maintain system reliability.
- Documented system configurations and procedures for easier troubleshooting.
- Administered Linux/Windows servers, Windows Azure, and Active Directory.
- Managed VMware vSphere, server virtualization, and infrastructure maintenance.
IT Support Specialist
Engineering Albania
06.2024 - 02.2025
- Proactive and reactive monitoring of IT infrastructure.
- Assessment of criticality and impact on client services.
- Utilization of predefined operational workflows and escalation management processes.
- Integration with NOC and SOC functions for seamless interoperability.
- Network monitoring of switches and routers.
- Management of technological integrations with monitoring, ticketing, asset management, and repository tools.
IT Network Specialist
Sitel
01.2022 - 06.2024
- Responsible for troubleshooting various mobile network-related issues across 2G, 4G and 5G technologies. Identifying and resolving challenges in call interconnection routing, portability, mobile internet connections and mobile roaming. Analyze and troubleshoot problems impacting mobile internet connections for seamless user experience.
Costumer Care
Assist
09.2021 - 01.2022
- Managing incoming calls and customer service inquiries. Providing information about products or services, resolving issues and guiding customers through verious processes. Ensuring positive costumer experiences and resolving issues to enhance costumer satisfaction.
Product Specialist
Globe
06.2020 - 05.2021
- Engaging with clients to understand their needs, providing detailed information about features and benefits of the products. Product demonstrations, participating in sales presentations and collaborating with the marketing team to develop the sales strategies. Bulding and mantaining relationships with clients, staying updated on industry trends and achieving sales targets.
Education
Information Technology
"Aleksander Xhuvani" University
01.2023
Skills
Costumer Support
Problem Solving
Data Interpretation
System monitoring
Server maintenance
Network Troubleshooting
Windows administration
Patch management
Linux System Administration
Active Directory
VMware vSphere
Timeline
L1 System Administrator
Engineering Albania
02.2025 - Current
IT Support Specialist
Engineering Albania
06.2024 - 02.2025
IT Network Specialist
Sitel
01.2022 - 06.2024
Costumer Care
Assist
09.2021 - 01.2022
Product Specialist
Globe
06.2020 - 05.2021
Information Technology
"Aleksander Xhuvani" University
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