Enxhi (Angie) Alla
Clinton Township
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, evidenced during tenure at Quicken Loans. Expert in office administration and customer service, I excel in data entry and building strong client relationships. Achieved significant process improvements, demonstrating exceptional problem-solving skills and a commitment to excellence.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Bojax Auto Collision & Glass
02.2018 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Manager
Ollies Lebanese Grill
04.2014 - 02.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Mortgage Banker
Quicken Loans
03.2013 - 03.2014
- Conducted thorough analyses of applicants'' financial status, credit, and property evaluations to determine loan feasibility.
- Negotiated competitive terms with lenders on behalf of clients, securing favorable interest rates and loan structures.
- Maintained a high level of product knowledge, staying current with industry trends and regulations.
- Managed a large pipeline of loans efficiently, prioritizing tasks based on deadlines and client needs.
- Located and pre-qualified customers for mortgages.
- Streamlined application processes for faster approvals, ensuring timely closings on mortgage loans.
- Provided guidance to borrowers regarding various loan programs, helping them select the best option for their situation.
- Assisted clients in understanding the mortgage process, addressing concerns, and making informed decisions.
- Reviewed loan agreements to ensure they were complete and accurate before closing transactions.
- Boosted customer satisfaction by providing tailored mortgage solutions and exceptional service.
Sales Associate
Bebe
03.2012 - 03.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Chippewa Valley High School
Macomb, MIParalegal Program -
Oakland Community College
Bloomfield Hills, MISkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- File organization
- Microsoft Excel
- Customer and client relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Office management
Timeline
Administrative Assistant
Bojax Auto Collision & Glass
02.2018 - Current
Manager
Ollies Lebanese Grill
04.2014 - 02.2018
Mortgage Banker
Quicken Loans
03.2013 - 03.2014
Sales Associate
Bebe
03.2012 - 03.2013
High School Diploma -
Chippewa Valley High School
Paralegal Program -
Oakland Community College
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