Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Enya Borja

San Diego,CA

Summary

Dynamic phlebotomist with extensive experience at Labcorp, recognized for exceptional venipuncture techniques and strong patient communication skills. Proven ability to maintain specimen integrity and exceed customer satisfaction. Bilingual in Spanish, adept at fostering teamwork and collaboration in fast-paced environments. Certified in CPR/AED, committed to delivering quality patient care. Certified Phlebotomist Technician with background in diverse healthcare settings, including hospitals and clinical laboratories. Strong skill set includes patient preparation, venipuncture techniques, and specimen collection. Known for maintaining safe and sanitary phlebotomy environments while demonstrating compassion and empathy toward patients. Previous roles show consistent contribution to patient care goals, adherence to privacy protocols, and commitment to ongoing education in phlebotomy best practices.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Phlebotomist Technician

Labcorp
San Diego, CA
03.2024 - Current
  • Experience in the medical field, and proven success in effectively communicating with healthcare professionals.
  • Results-driven, self-motivated, and adept at performing clinical, administrative, and interpersonal duties of phlebotomy.
  • Through a combination of strong clinical and people skills, she demonstrates gentle confidence in administering venipunctures and capillary punctures, along with a deep knowledge of infection control procedures and medical terminology.
  • Known for being highly accurate and organized in collecting, preparing, and storing blood samples.
  • Serves patients by identifying the best method for retrieving blood samples and other specimens, preparing specimens for laboratory testing, and performing screening procedures.
  • Verifies patient identification, explains sampling procedures to patients, and obtains blood specimens by performing venipunctures and finger sticks.
  • Maintains specimen integrity by using an aseptic technique, following department procedures, and observing isolation procedures.
  • Monitored inventory levels of supplies used in phlebotomy processes; ordered additional materials as needed.
  • Performed venipuncture and skin punctures on patients of all ages to collect blood samples for laboratory testing.
  • Assisted physicians and nurses with various procedures related to phlebotomy.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
  • Collaborated with laboratory personnel to resolve specimen issues.
  • Assisted in the training and mentoring of new phlebotomy staff.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Maintained cleanliness of work area including decontamination of surfaces between patient visits per infection control policies and procedures.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Ensured that the proper amount of blood was drawn from each patient by using appropriate techniques and equipment.
  • Conducted various blood tests and updated results into paper and electronic charts.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Phlebotomist Externship

Vibrant American Clinical Lab
San Diego, CA
11.2023 - 02.2024
  • Experience in the medical field, and proven success in effectively communicating with healthcare professionals.
  • Results-driven, self-motivated, and adept at performing clinical, administrative, and interpersonal duties of phlebotomy.
  • Through a combination of strong clinical and people skills, she demonstrates gentle confidence in administering venipunctures and capillary punctures, along with a deep knowledge of infection control procedures and medical terminology.
  • Performed phlebotomy duties such as drawing blood from patients, collecting samples, and preparing samples for testing.
  • Learning how to prepare samples for testing and create lab orders.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Scheduled appointments and managed patient flow to minimize wait times.
  • Collected specimen samples and transported to laboratory for processing.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • I worked closely with other phlebotomy technicians and learned from them, paying close attention to how to work around the lab and how to work with physicians.

Chiropractic Assistant and Front Desk Receptionist

Torrey Hills Chiropractic
San Diego, CA
08.2023 - 01.2024
  • Helped patients check in, register in the system and assisted with insurance.
  • Facilitated patient communication, providing education on treatment plans.
  • Assisted chiropractors in patient care, including setting up treatment rooms.
  • Keep the front desk tidy and presentable, with all necessary materials.
  • Greet and welcome patients as they approach the front desk.
  • Answering questions and addressing complaints.
  • Completed paperwork related to billing procedures accurately according to established protocols.
  • Prepared treatment rooms for patient examinations.
  • Processed orders for medical supplies and lab equipment.

Receptionist Position for the Medical and Dental Department

Sea Mar- Community health centers
Marysville, WA
01.2023 - 07.2023
  • Serves patients by greeting them, answering routine questions, scheduling appointments, and maintaining records and accounts.
  • Helped patients check in, register in the system, and assisted with insurance.
  • Operated telephone switchboard to answer, screen, and forward calls to appropriate personnel.
  • Knowledge of the 'Epic' medical program used in dentistry and medicine.
  • Scheduled and confirmed appointments.

Manager/owner

Ally Cleaning Services
, Washington
05.2022 - 07.2023
  • Company Overview: A family-owned business.
  • I worked on half of my family's cleaning service business.
  • On a typical day, I clean around two houses per day, an average of ten houses per week.
  • My part plays a big role in intense labor.
  • Many of the places I clean around Washington State are often challenging due to the circumstances that I face.
  • I deal with heavily owned pet families, and work around more of the customers' schedules, creating great trust with them.
  • A family-owned business.

Sales Associate

Cricket Wireless- Bolt Wireless LLC
05.2021 - 06.2022
  • Greet customers and answer any questions about mobile phones or accessories.
  • Encourage customers to buy services and products by using a prepared script to reference essential parts of the company's offerings.
  • I worked as a cell phone sales representative, answering incoming calls and working to sell prospective customers products and services.
  • I work on answering customer questions and addressing concerns, and I am very enthusiastic about the company I represent.
  • I work from scripts, but I can improvise to build customer relationships and answer questions.
  • Ticketed, arranged, and displayed merchandise to promote sales.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Professionally handled customer complaints.
  • Engaged customers in friendly, professional dialogue to determine needs.

Busser Position & Waitress

Playa Bonita
Granite Falls, WA
06.2019 - 10.2019
  • As with my previous busser job, this one was more focused on Hispanic customers.
  • Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
  • Greeted guests with friendliness and professionalism.
  • This was a much larger restaurant, so, often, I would greet guests, take menus to their tables, take orders, and give them to the kitchen after the waiter took over.
  • I would often be in the kitchen helping the staff with placing the meals on the plates, cleaning the kitchen, and helping anywhere I could.
  • Effectively multitasked within fast-paced environment.
  • Helped employees complete required activities during peak periods.

Education

Phlebotomy Program -

Phlebotomy Training Specialist
San Diego, CA
12-2023

Surgeon Technician - Medical Terminology, Psychology

Seattle Central College
Seattle, WA
01.2021

High School Diploma -

Granite Falls High School
Granite Falls, WA
06-2020

Skills

  • Bilingual in Spanish
  • Organizational skills
  • Quick learner
  • Mathematical and language proficiency
  • Customer service
  • Team collaboration
  • Supportive attitude
  • Calendar management
  • Task prioritization
  • Google Calendar and Microsoft Office
  • Document creation in Google Docs
  • Presentation skills in PowerPoint
  • Spreadsheet management in Excel
  • Epic medical system proficiency
  • Venipuncture techniques
  • Specimen preparation and labeling
  • Infection control practices
  • Patient identification procedures
  • Blood sample collection techniques
  • Medical terminology expertise
  • Time management strategies
  • Certified in CPR/AED

Certification

  • Microsoft Office, One Note, PowerPoint & Excel Office
  • CPT 1 (Certify Phlebotomy Technician)
  • Medical Assistant Phlebotomy Certificate, Washington State
  • BLS- Basic Life Support Certification
  • CPT 1, California State
  • Medical Assistant-Phlebotomist Certification, Washington State

References

  • Paul Ellie, (360) 708-3550, Family friend of 2 years
  • Irfan Khimani, (832) 865-4218, Owner of Bolt Wireless and manager of various cricket stores, supervisor
  • Liliana Solis, (954) 253-3439, Owner of Ally Cleaning Services
  • Tania Thompson, (360) 657-3091, Supervisor of Sea Mar Dental
  • Dr. Steve Ronco, (858) 481-1422, Owner of Torrey Hills Chiropractic Clinic

Languages

Spanish
Native/ Bilingual

Timeline

Phlebotomist Technician

Labcorp
03.2024 - Current

Phlebotomist Externship

Vibrant American Clinical Lab
11.2023 - 02.2024

Chiropractic Assistant and Front Desk Receptionist

Torrey Hills Chiropractic
08.2023 - 01.2024

Receptionist Position for the Medical and Dental Department

Sea Mar- Community health centers
01.2023 - 07.2023

Manager/owner

Ally Cleaning Services
05.2022 - 07.2023

Sales Associate

Cricket Wireless- Bolt Wireless LLC
05.2021 - 06.2022

Busser Position & Waitress

Playa Bonita
06.2019 - 10.2019

Phlebotomy Program -

Phlebotomy Training Specialist

Surgeon Technician - Medical Terminology, Psychology

Seattle Central College

High School Diploma -

Granite Falls High School

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