Enya Pla
Miami,FL
Summary
Results-oriented MBA in Healthcare Management graduate with three years of medical practice and customer service experience. Deep understanding of healthcare operations, patient needs, and regulatory compliance. Skilled in optimizing efficiency, leading interdisciplinary teams, and fostering collaboration. Proven ability to build strong relationships with physicians, healthcare professionals, and administrative staff. Committed to enhancing patient satisfaction and driving operational performance. Seeking a Medical Practice Manager position to leverage expertise in healthcare management and deliver exceptional results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Intern
Life Radiology
03.2019 - 04.2019
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered phone calls and messages for physicians, medical facility, scheduling appointments and handling patient inquiries.
- Organized patient files and streamlined operations to improve efficiency.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Handled office inventory by ordering new supplies and scheduled equipment services and repairs.
- Reviewed and sent medical records to other physicians upon request.
- Scheduled, rescheduled and cancelled appointments for patients.
Sales Representative Assistant Manager
Carico Internaltional LLC
02.2018 - 03.2019
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Prepared sales presentations for clients showing success and credibility of products.
- Trained new associates in successful sales and performance strategies.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Built relationships with customers and community to establish long-term business growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Administrative Assistant
Gynecologic Center
11.2014 - 12.2017
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Trained interns and newly hired team members on office procedures and computer system.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Called patients to confirm scheduled appointments day in advance.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office bookkeeping with insurance billing and patient payments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Proofread documents and correspondence for accuracy and completeness.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
Master's of Business Administration - Healthcare Management And Innovation Technology
Johns Hopkins Carey Business School
Baltimore, MD05.2023
Bachelor of Science - Biological Sciences
Florida International University
Miami, FL05.2020
Skills
- HIPAA Regulations
- Practice Management
- Medical Terminology
- Organizational Leadership
- Managing Files and Records
- Payment Scheduling and Collection
- Workflow Coordination
- Document Management
- Inventory Stocking
- Computer Proficiency
- Patient Care Services
Certification
- HIPAA, 09/02/2022 - 09/02/2024
- Infection Control, The New York State Department of Health
- Basic Life Support Certification - 2022-2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Intern
Life Radiology
03.2019 - 04.2019
Sales Representative Assistant Manager
Carico Internaltional LLC
02.2018 - 03.2019
Administrative Assistant
Gynecologic Center
11.2014 - 12.2017
Master's of Business Administration - Healthcare Management And Innovation Technology
Johns Hopkins Carey Business School
Bachelor of Science - Biological Sciences
Florida International University