Enya Tamayo
Lancaster,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Specialist
Viking Cruises
10.2019 - Current
- Answered average of 80 calls, and emails per day, addressing customer inquiries, solving problems and providing product information.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Described product highlights and benefits to help guide purchasing decisions.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Resolved concerns with products or services to help with retention and drive sales.
- Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
- Provided comprehensive support during periods of high call volume by adjusting schedules to accommodate increased needs efficiently.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Enhanced overall accounts receivable collection efforts by closely monitoring overdue balances, communicating with delinquent customers, and providing timely updates to management for potential write-offs consideration.
Personal Assistant
Maya Gaddie
04.2011 - 02.2022
- Manage business expenses
- Give tours of rental space as needed
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost productivity.
- Coordinated overnight travel arrangements and accommodations.
- Worked on special projects
- Traveled with the CEO to take notes and dictation at meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Updated outdated website with modern designs in line with industry trends, helping my client remain competitive in their market segment.
- Gathered, prepared and distributed marketing materials.
Customer Service Associate
Lowes Home Improvement
02.2019 - 10.2019
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Informed customers about special promotions and provided detailed information for various products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Answered constant flow of customer calls with minimal wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
Kohl's Palmdale
10.2016 - 03.2019
- Ensured that clients received prompt service.
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
- Confirmed that appropriate changes were made to resolve customers' problems.
- Processed an average of [50] transactions each day in a timely manner.
- Prevented store losses using awareness, attention to detail, and integrity.
- Performed store opening and closing duties, including counting cash drawers and checking all equipment for proper functioning.
- Trained [2] new employees quarterly.
- Served as the company's only bilingual Spanish/English customer service representative.
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
- Communicated all merchandise needs or issues to appropriate supervisors.
Education
Certification - Medical Assistant
Downy Adult School
Downy2010
High School Diploma -
Compton High School
Compton, CA2010
Skills
- Cash handling accuracy
- Money handling abilities
- Call center experience/ Telephone etiquette
- Customer Service Experience
- Detail-oriented
- Excellent multi-tasker
- CRM Software
- Resolution-oriented
- Strong communication skills
- Fluent in Spanish and English
- Process Optimization
- Client-focused
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Customer Service Specialist
Viking Cruises
10.2019 - Current
Customer Service Associate
Lowes Home Improvement
02.2019 - 10.2019
Customer Service Associate
Kohl's Palmdale
10.2016 - 03.2019
Personal Assistant
Maya Gaddie
04.2011 - 02.2022
Certification - Medical Assistant
Downy Adult School
High School Diploma -
Compton High School
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